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  Warranty claim 14 Dec 2012 (Ask HJ)
  My wife's Suzuki Jimny had a new catalytic converter/exhaust fitted by a main dealer in February 2012. She was charged £600.00 plus VAT. In November, the...
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  Brought a car and now it's off the road due to subframe failure 13 Dec 2012 (Ask HJ)
  We brought the car roughly six months ago, and from day one, we complained about a knocking noise in the engine. The garage we brought the car from changed...
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  Bought a car with it's particulate filter remooved. 16 Oct 2012 (Ask HJ)
  A month a go I bought a used car from a dealer. The dealer gave a written warranty for 'major mechanical failures.' The next morning I noticed the car...
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  Rejecting a used Renault Scenic 30 May 2012 (Ask HJ)
  In August 2011 we purchased a used 2005 (54 plate) Renault Scenic. Since outset it has had stalling issues and has been in and out of the dealer and Renault...
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  Who's responsible for this repair? 4 Feb 2012 (Ask HJ)
  My daughter bought a car from a main dealer very shortly afterwards she took the car in for a noise under the manufacture warranty. It was found to be...
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  Dual mass flywheel 27 Apr 2011 (Ask HJ)
  My car is currently in pieces and has been diagnosed with a failed DMF and a damaged clutch as a result of this failure. Repair has been priced at...
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  Our 4-month-old Volkswagen Tiguan's engine has failed. Should we accept a new engine or reject the car? 7 Jun 2010 (Ask HJ)
  We have a 4-month-old Volkswagen Tiguan 2.0TDI Auto. Following a large oil leak we have been told we need a new engine. Should we accept this or demand...
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  Rejection slips 7 Feb 2009 (Ask HJ)
  I buy and sell second-hand cars, trade, all under £1,000, and sell them with no warranty, but all are legally roadworthy and have no faults reported at...
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  New Ford Fiesta - what's the gentle clicking noise when braking at low speed? 18 Nov 2016 (Ask HJ)
  I wonder if you can help? I collected a brand new Fiesta Titanium 1.0 Ecoboost Auto from a main dealer 18 days ago, and it's since only done 300 miles....
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  Bought a used car that is unroadworthy - can I take it back to the dealer? 1 Nov 2016 (Ask HJ)
  I bought a used car from a dealer four months ago. Recently, the car - a Citroen C5 – had a minor knock on the suspension. I took it to my local garage...
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  Bought on finance - what are my rights? 19 Jan 2015 (Ask HJ)
  Hi, I ordered a brand new Audi A3 in April 2014, the car was delivered in early July. On delivery I realised it was missing one of the options I requested,...
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  Running out of patience, what are my rights? 18 Apr 2011 (Ask HJ)
  I bought a car on 12 February 2011 from Turtles Peugeot in Ballymena, Co Antrim. I have been back and forth to the dealer approximately 10 times since...
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  HPI problem on a car thought to be HPI clear 8 Mar 2011 (Ask HJ)
  Hi. We bought a car from a dealer 19 Oct 09. The dealer did a HPI on the car 11 Sept 09 and it was totally clear. Now we have gone to part ex the car...
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  My lease car is faulty - but no one will take responsibility? 7 Jun 2017 (Ask HJ)
  I took out a contract lease on a new Ford Ranger. The vehicle broke down on delivery due to a variety of warning lights on the dash and was taken back...
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  What are my rights in returning a damaged car I recently bought? 19 Dec 2016 (Ask HJ)
  I bought an 8 month old BMW 1 Series from a local car dealer in November 2016. There have been a few clues as to its history such as ill fitting door trims,...
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  Can I reject my car over its replacement engine? 30 Jan 2016 (Ask HJ)
  I have recently bought a two year old Vauxhall Corsa from a major national dealer. The car had some technical difficulties - which the dealer was failing...
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  Bought a faulty reconditioned engine - what are my rights? 31 Mar 2015 (Ask HJ)
  I bought a reconditioned engine last week from a specialist supplier. However, after my local mechanic fitted the engine, it was diagnosed with a leaking...
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  Failing synchromesh on a used car bought from a dealer? 21 May 2013 (Ask HJ)
  I recently bought a used 58 plate Audi A4 avant from a dealer, less than three months ago. A few weeks after buying it I noticed that at times it was...
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  Expensive repairs after a short time 20 Jun 2011 (Ask HJ)
  We bought a second hand Audi A3 (2006/56 plate, diesel, 92k) from a garage at the price of £7,500 (the price had been dropped from £7,995 that weekend...
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  I was sold a car and wasn’t informed that it had been a "total loss" - is there anything I can do? 7 Dec 2019 (Ask HJ)
  I bought a car seven months ago. On the day of purchase I was told it was listed as a Category N; however, the dealership made it clear to me that no bodywork...