Warranty claim
My wife's Suzuki Jimny had a new catalytic converter/exhaust fitted by a main dealer in February 2012. She was charged £600.00 plus VAT. In November, the system failed and a local garage replaced the system with a similar system at a cost of just over £200.00.
They did not contact me prior to replacing the system as they thought the faulty unit was the original. I have now been told that Suzuki will only refund the trade cost of the first replacement which will be approximately £335.00 in total. What are my wife's rights under the Consumer Protection Act 1987?
They did not contact me prior to replacing the system as they thought the faulty unit was the original. I have now been told that Suzuki will only refund the trade cost of the first replacement which will be approximately £335.00 in total. What are my wife's rights under the Consumer Protection Act 1987?
Asked on 14 December 2012 by geoffv

None, because the 2nd system that failed was replaced with a non Suzuki part by a non Suzuki dealer.
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Outstanding ability off-road. Cute looks, especially as a soft-top. Cheap to buy.