Our 4-month-old Volkswagen Tiguan's engine has failed. Should we accept a new engine or reject the car?

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Our 4-month-old Volkswagen Tiguan's engine has failed. Should we accept a new engine or reject the car?

We have a 4-month-old Volkswagen Tiguan 2.0TDI Auto. Following a large oil leak we have been told we need a new engine. Should we accept this or demand a new car? We had to wait four months for delivery of the new car!

Asked on 7 June 2010 by 0191Crofton

Answered by Dan Harrison

It depends whether you believe that the problem will be cured. You need to weigh this up against waiting 4-6 months for another new car. Everything you need to know about rejecting a car is covered in this article: www.honestjohn.co.uk/faq/consumer-rights

Tags: rejecting a car consumer rights diesels engine failures oil leaks

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