3.0

Very mixed

I bought this car with 32,000 miles on it as an approved used car. When they delivered the car, within 24 hours it had leaked all over the drive and had rust stains where they had fitted a rear access ladder. They took the car back and it went back and forth for 2 weeks before they finally discovered it had split fuel rail, they also discovered the diesel had completed corroded the bushes located below the leak. Apparently corroded bushes and leaks do not come under 165 point Landrover check. I also noticed when they dropped the car off it had a rip in the carpet Inhad not noticed and again as part of the finance package if I have the car back with this damage it would be chargeable so I asked them replace it. It took them 6 weeks to get hold of a replacement carpet and when they reluctantly fit it when they refit the central console they broke the undertray but just left it and all the plastic trim had gaps. I then took it to another dealership of the same franchise and asked if they thought it was acceptable and got this dealership to rectify the work. By this point I was past the point of been able to give the car back. In September 2017 3 months after buying the car and only actually having the car in my possession for a total of few weeks and covering less than 2,000 miles the car broke down on the motorway blowing both mass air flow sensors, collapsed and delaminated air intake pipe work and split inrercooler. All of which were replaced at Lancaster Landrover. When they investigated cause it turned out the car had been given a service at 34,000 at 3 years old but had not had services before in accordance with schedule yet had been sold as full history Approved Landrover by Farnell. As a result the fuel and air filters had never been changed. Central Landrover Cistomer Care paid for car to have a major additional service to fill in any gaps in service schedule at same time as work at Lancaster Landrover. A week after this the dash heater controls broke in the front.
When it has gone in for work it has had multiple software upgrades to correct faults on; the auto brake had numerous fault codes, stop start, replacement door locks. It has also been back on 2 separate occasions for going into limp home mode when pulling away from junction and overtaking. The speaker on front door has started distorting this week and is booked in next week. I have also had the car in on multiple occasions for noisy whistling turbo at 3,000rpm, they have stripped car down and inspected turbos and can find no fault on oil feed, bearings or veins and smoke tested it. The car drives fine but the noise ok long run without radio or aircon blowing noise is annoying. Landrover breakdown cover as part of approved Landrover is awful and the replacement car scheme run by Thrifty is slow and tedious and not coordinated with vehicle recovery or drop off at dealership. Central Landrover care team are limited in what they can do and just pass you back to the franchise dealer and say your contract is with them. I have been given a one year extended warranty ontop of the two you get as part of approbed used Landrover and just as well given the reliability issues I have had. I want to like the car as the driving experience and practicality is fantastic but the reliability and dealership experience is well below what I have experienced at Mercedes, BMW and Audi with other family cars we have owned.

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