Am in danger of invalidating my vehicle's warranty?

I have been told that I have to fit a particular model of reversing camera to my new motor home (as the motor home is already wired for this) and that it has to be fitted by the dealer I bought the motor...

Disabled driver - can I fight a parking ticket?

Last October I parked at High Barnet London Tube station, like I always do, when I take my disabled son into great Ormond Street Hospital. The car park has only six disabled bays and if I am not lucky...

Missing service history - what are my rights?

I recently purchased a used (2012) BMW X3 from a franchised dealer. The dealer confirmed in writing that the vehicle had a full service history and was maintained at their workshop. During the test drive...

Bought a used car with faults - who should pay for the repairs?

We bought a used Ford Galaxy from a car supermarket recently, but noticed the car has no parcel shelf. After complaining, the car supermarket said they knew it was missing but it was our fault as we hadn't...

Bought a used car from a dealer, but it has no service history

Two weeks ago I bought an approved 2011 used Mercedes-Benz SLK and was told it had a full service history. I asked for the documents and eventually they provided them after a number of requests; however,...

Car damaged by trees - what next?

My daughter, who passed her test 6 months ago, has this morning had a collision with a tree branch which fell directly into her path immediately in front of the vehicle, resulting in substantial damage...

Timing chain failure on BMW X3

We brought a 2007 BMW X3 from a second hand car dealer, but 10 weeks later the timing chain failed. The garage where we brought the car have said they are going to replace the engine, but what guarantees...

Used car has faulty CD player - what are my legal rights?

I purchased a 2004 Honda Accord yesterday and on the way home noticed CD player and clock didn’t work. I called the seller and they told me to disconnect the battery to fix the problem. However, this hasn’t...

Brake discs worn after just 8500 miles

My 2007 Toyota Auris was requested to go back to the dealer following its first service as they wanted to check the brake disc due to possible corrosion. Three hours later I received a call to say they...

What's the legal definition of a new car?

We have just purchased a new Vauxhall Meriva. Prior to purchasing it we asked about it being the new facelift model (since Oct 2013) rather than the pre-facelift model (2010 to 2013). We were told that...