What is life like with your car? Let us know and win £500 in John Lewis vouchers | No thanks
Timing chain failure on BMW X3
We brought a 2007 BMW X3 from a second hand car dealer, but 10 weeks later the timing chain failed. The garage where we brought the car have said they are going to replace the engine, but what guarantees should we get if this is carried out? Do we have the right to get a full refund for our car even if they are prepared to repair it?
Asked on 7 May 2014 by Jazzy
Answered by
Honest John
You do have the right of a full refund, minus an allowance for the use of the car equivalent to its fall in value over the 11 weeks. But in the circumstances the garage is doing the right thing in sourcing another engine. Of course this will be a used engine. You can't expect a new engine in a 7 year old car. Your warranty remains the same, dated from the date you bought the car. Law here: www.honestjohn.co.uk/faq/consumer-rights/
Looking for a garage you can trust? Honest John's Good Garage Guide has thousands of reader recommended garages, plus how-to guides and tips on servicing.
The Good Garage GuideSimilar questions
I purchased a used 2010 Volkswagen Golf last month, which is still covered by its dealer warranty. I have had it inspected by a local garage after it started making noises when the ignition was switched...
I purchased my MINI Cooper Convertible in 2012 and was delighted with it – it's my dream car. Last week, I heard a rattle when starting the engine and upon taking it to a garage, have discovered that the...
I've had my Skoda Fabia for 3 years. The warranty ran out 10 days ago and the timing chain broke after only doing 38,000 miles. The dealer and Skoda U.K. are willing to pay £3500 towards the cost of new...
Related models
.jpg?width=115&height=75&rmode=crop)
Strong BMW image. Reasonable roadholding for a 4x4. Plenty of safety kit and electronic driver aids.
Elsewhere on 
.jpg)
