How can I get my deposit back from a dealer?

I was interested in buying a nearly new Vauxhall Insignia. The model I wanted was available from an authorised dealer and the salesman offered to bring it down. After agreeing a price on my existing car...

Discovered my Caddy has a damaged engine

A few months ago I bought a 2008 Volkswagen Caddy van. I soon realised that it had been sold with a damaged engine, but was unable to get the seller to respond to my emails and phone calls. There have...

Engine seizure in Sprinter van - Should Mercedes-Benz pay for repairs?

In 2013 the engine on my 2007 Mercedes-Benz Sprinter seized and the van was recovered to my local garage. The garage said the seizure was due to the fleece filter within the engine being blocked, which...

New car damaged on deliver

In January this year I bought a brand new Peugeot 207cc. I paid a £500 deposit in October last year with my credit card and paid the balance a week before it was delivered in January. To cut a long story...

Car damaged by uninsured driver - what should I do?

Last week someone drove the wrong way up a dual carriageway and hit five cars, one of them my daughter's. The police were involved and took the drunk driver into custody. My daughter reported the accident...

Complimentary insurance problems

I bought a used car from main Jaguar dealer and was told I had seven days complimentary insurance. However, following an accident, I have found that the salesman never set up the insurance. I have also...

Small problem made worse by garage - should they pay for repairs?

The steering belt on my eight year old Volvo XC90 went recently whilst I was driving. I pulled over and had the car towed to a local garage. I asked the garage to check why the belt had failed, rather...

Faulty used car - what should I do?

I bought a 2005 Jaguar X-Type three months ago from a local dealer. I have already had to replace a failed rear differential and now the transfer box has stopped. Can I seek any redress or contribution...

Is 'sold as seen' legal at auction?

I bought a car from auction recently and found it had multiple faults, including a fuel pipe taped to the engine causing fuel to be sprayed onto the engine, a potentially dangerous situation. I have asked...

Faulty BMW Z4 - is the seller trying to fob me off?

I have recently purchased a second hand 2008 BMW Z4 2.0 Sport with 35,000 miles on the clock and a full BMW service history from an independent dealer. After two weeks and doing a weekly trip of 300 miles...