An accident management firm are forcing me to buy a new car - is this fair?

I was involved in a no fault accident. I took my claim to an accident management company, they gave me a hire vehicle and all was well. My car was written off as Cat N and I was offered a settlement from...

Our car was stolen while we left the keys in to defrost it - can we claim for any damage?

Our car was stolen a couple of months ago. Unfortunately, it was during the icy weather so we were defrosting the car. We left the keys in it for a few seconds to retrieve gloves from the house. A car...

My new car was stolen and recovered with an extra 2000 miles on it - can I ask the insurer to total loss it?

My three-month old Audi S3 was stolen and recovered three weeks later. It was bought from new and was still in showroom condition with 1800 miles on it. It now has an extra 2000 miles on the clock, is...

Is it legal to use a mobile phone in a cradle while driving?

Is it legal to use a mobile phone in a cradle for navigation while driving? Will the insurance be valid?

I'm being charged for a new windscreen on a van I hired - what should I do?

I hired a van to move house, but I'm now being charged for a replacement heated windscreen because of a 7mm x 3mm stone chip (which I believe could have been repaired). I was told when collecting the vehicle...

A friend's young son had a car accident, but no other vehicle was involved - should he tell his insurer?

My friend's 21 year old son had a car accident on the ice last week. His car (a cheap old thing) was a write off, but no one else was involved. The AA driver who came to recover the car advised him not...

What dash camera should I buy and will using one reduce my insurance premium?

I'm a taxi driver and would like to fix a dash camera in my taxi. I contacted my insurance to find out if installing a dash cam could reduce my premium. They replied no and they will just make a note that...

A driver who couldn't stop in the snow hit my van - is he wholly liable?

I was traveling up a hill in snow doing 18mph recently. A pickup truck, which was coming down the hill too quickly, couldn’t stop and went up verge - then back down into the rear of my van. He is claiming...

My car was written off - what happens to the finance payments I've made so far?

My Ford B-MAX was involved in an accident and the other party accepted liability. I didn’t want the hassle, so I claimed against my own insurer. I lost my excess but, as I have legal cover under my insurance,...

How do I get cheaper insurance without any No Claims Discount?

I'm about to purchase a car for £2500. The comprehensive insurance is quoted at £1200 per year because I don't have and No Claims Discount. Is there any way to bring this cost down?