I hit a car, then another vehicle hit my car afterwards - why am I being charged two excess fees?

I had a collision in the snow on 28 February, which was my fault. While exchanging details with the other party, an out of control tractor drove into the other party’s vehicle, knocking it into mine and...

My insurer paid out a false claim, leaving me with higher premiums - what can I do?

While sorting out insurance for my new car, I've been informed by my new insurer that there's a claim on my insurance for an incident that was reported on the 17 March 2017. There was an incident in a...

A fraudulent claim is being made against me for damage that I couldn't possibly have caused - what do I do?

Nine months ago, I was sitting in standstill traffic looking out of my driver's side window when I felt a bump. My car had made contact with the car in front of me. I feel like I would have noticed if...

My daughter hit a car at 5mph and the driver is claiming whiplash - can we do anything about this?

My 22-year-old daughter was second in line at a local roundabout in rush hour traffic. The Mercedes-Benz GLA in front went, but then slammed on his brakes as he saw a car coming from the right on the roundabout....

My low value car was damaged and I need to claim for repairs, but how do I stop it being written off?

My 2007 Skoda Superb, which I use drive as a taxi, was hit by a car. It's damaged near the back door and rear panel near the sill. The sill is badly dented, but the door closes and locks. It probably needs...

After an accident, should you call your insurer or the vehicle manufacturer first?

Who should you contact first following an accident, your insurer or the vehicle manufacturer? I constantly receive messages from the manufacturer saying in the event of an accident to contact them first...

Our car was stolen while we left the keys in to defrost it - can we claim for any damage?

Our car was stolen a couple of months ago. Unfortunately, it was during the icy weather so we were defrosting the car. We left the keys in it for a few seconds to retrieve gloves from the house. A car...

A friend's young son had a car accident, but no other vehicle was involved - should he tell his insurer?

My friend's 21 year old son had a car accident on the ice last week. His car (a cheap old thing) was a write off, but no one else was involved. The AA driver who came to recover the car advised him not...

My car was written off but has been valued at £2000 less than I paid for it - can I claim back the loss?

I was involved in a no fault claim and my car is a write off. The valuation is £2000 less than what the window price was just three weeks ago when I purchased it. Can I claim back the loss?

Should you admit liability after an accident?

I often read in your questions that the third party admitted liability. I always understood that one must NOT do that as it will reduce the negotiating stance of the insurance company. Otherwise, fault...