Antenna snapped of by car wash - what are my rights?

We recently bought a second hand 2011 Honda CR-Z from a dealer. Last week we put the car through an automated car was and the fin antenna snapped off. We reported it to the dealer, but have been told it...

Was the Toyota RAV4 ever offered with leather seats?

I have just bought a 2007 Toyota RAV4 XT5 auto that was advertised with leather seats. I have found splits in the side squab driver's seat and have been told the dealer will not repair this. A local...

Does a used car warranty include brake discs?

I bought a used Mercedes-Benz E-Class six months ago. The vehicle is a 2010 250 diesel estate, with 27,000 miles on the clock. However, when I put the car in for a service last week, I was told it needed...

Golf R haldex failure - what are my rights?

My 2012 Volkswagen Golf R recently had its major service and Haldex oil replaced. However, within weeks of the work, the Haldex failed along with the rear differential. The car is just out of warranty...

Faulty van - am I entitled to a refund?

I bought a new Citroen Berlingo in 2012 and within months of ownership it developed oil leaks. It has been reparied on three occasions, but the problem has never been fixed. The dealer has said they cannot...

Should I buy a repo car?

Can repossession sites be trusted? The cars seem varied and reasonably priced- there is a three day cooling off period after delivery - do you know of any issues or problems buying from them ?

Car on SORN - why have I got a tax bill?

I bought a car for spares and on the day of purchase I checked on the DVLA website to make sure it was declared SORN as the seller informed me it was. Today, almost two months later, I've received a...

Fault not fixed before warranty expired - what are my rights?

My vehicle was covered by Nissan warranty. I reported a problem to the dealer six months ago which has appeared again (I suspect it actually wasn't fixed and no new parts were ever fitted). The question...

Car rental firm has charged me for broken light - do I have to pay?

I hired a SEAT Alhambra last week from a national rental company. After returning it, I got a bill for £250 for a damaged fog light, which I knew nothing about. Is there any recourse I can take to get...

Large garage repair bill - should I pay?

About two weeks ago my car went into the garage for what they thought was a flat battery. A recovery man had attempted to jump start it and this had apparently wiped the memory. So a new battery and re-programme...