Is it fair for an insurer to refuse cover due to a no fault accident?

My 68 year old mother has just purchased a new Fiat 500 to replace a 10 year old Ford KA. Two years ago, while the car was parked in a supermarket car park and my mother was shopping, the KA was hit by...

Can I get my car repaired by the insurer, even if the repair costs exceed the value of my car?

I've had a car accident that wasn't my fault. Can I insist on having my car repaired, even if the repair costs exceeds the value of my car? I really want to have my car repaired rather than have it written...

Should I take up the option of a courtesy car following an accident?

Should I take up the option of a courtesy car following an accident? The extent of damage to my Honda Civic has not been estimated as yet but, bearing in mind that the car is a Y registration, it my well...

A car claims I drove into them when I was parked - how will this pan out?

I parked (engine off) in a lay-by to the side of a main road to drop off my passenger, who's 77 years old. I turned to the side to say goodbye, when he shouted to look out and I saw a car reversing at...

Is there a time limit on making an insurance claim?

My wife reversed her Vauxhall Meriva into a stationary BMW in a supermarket car park in March 2017. Very minor rub marks were left on both cars (I polished ours out). She waited until the owner came out...

I hit an unregistered car - will my insurance company sort it out?

I clipped a parked car trying to squeeze past in a narrow street. Exchanged details after calling at a nearby house. Only got a name and mobile phone number as he said it was sort of a courtesy car whilst...

A minor accident is now costing me a fortune - can you help?

My car was subject to a very minor accident whilst parked car outside my home, whilst a third party was attempting to park. The damage was very minor (possibly none to theirs and a small mark on my bumper)...

My car was hit and I wasn't at fault - so why has my premium increased?

My car was hit in France whilst parked in October 2016. The owner of the other car admitted full responsibility and signed a statement. The repair to my car has been paid by my insurer, less my excess....

A towed vehicle hit my wife's car on a roundabout - who's liable?

My wife is due in court in July for an accident that happened in December 2015. She turned right on roundabout (already negotiating around) when a car towing another vehicle (the tow rope was so long,...

A cyclist without a light collided with my car - who's at fault?

I was going through a mini roundabout at about 10pm when a cyclist banged into my driver's side door. I stopped and got out to see what happened and saw a cyclist with no light. I asked if he was alright...