Can I use video footage to prove a false injury claim in a minor collision?

A friend of mine had a minor collision recently. It happened in near stationery traffic and he went into the back of a taxi. His car only had a scratch but the taxi received a dent. The driver and passenger...

A dealer supplied me with a faulty clutch replacement - should I be able to seek immediate compensation?

I had a faulty clutch on my 2003 Vauxhall Vivaro. My local garage stripped the van and I supplied the clutch from a reputable dealer.The garage fitted the clutch and when it did not release they said it...

My new Peugeot Boxer has already had two mechanical issues - am I entitled to any compensation?

I purchased a brand new Peugeot Boxer from a main dealer in May 2016. In June, it started to have a slight hesitation which has now worsened and makes me feel as if it might come to a complete stop at...

A trader won't compensate me for missing extras - do I have legal recourse?

My used car was advertised and sold to me as having metallic paint and climate control. Three months on, I've discover that it has neither. I took your advice and requested that the trader compensate me...

Just repaid the lease on our Skoda Octavia and it's now stopped working - can we get our money back?

My 2012 Skoda Octavia stopped working after 4 years of ownership from new. The dealer cannot work out the fault, we repaid the lease 5 days before the car stopped working. Any chance of getting money back...

What are my legal options against a dealer who didn't tell me my Volkswagen Caddy had accident damage?

In January 2015 I purchased a used 2013 Volkswagen Caddy van (15,000 miles) from a Volkswagen branch. So far I've needed a new rear axle replaced under warranty after it was found to be bent (Feb 2016)...

Why does the frequency and price of fixing faulty VWG vehicles seem at odds with their popularity?

I enjoy reading your column on a Saturday morning. I have noticed over the years that VWG products seem to feature quite significantly, both in frequency and expensive resolution. This seems at odds to...

How will Volkswagen split compensation between past and previous owners?

The suggestion is that any VWG compensation will be paid per car to all the previous owners as well as the current owner of an affected vehicle. How will previous owners prove that they once owned an affected...

Nuisance compensation call

I was contacted by a company called The Claims Helpline this week, encouraging me to claim compensation for a collision with a truck last year. I have already done this, but heeding your previous answers...

Can I recover the cost of repair on this used car?

A 56 plate Ford Focus bought from Trader required new front brake pads & discs within 3 weeks of purchase. Am I in my rights to expect at least a large contribution towards costs? I contacted dealer by...