There's a fault with a car we bought from a secondhand dealer. Do we have to pay for diagnostics?

A car we bought from a secondhand dealer clearly had a fault on purchase but we only detected it when driving home on the motorway. Do we still have to pay the diagnostic costs and first £100 excess as...

How do I reject a vehicle that the dealer says isn't faulty?

My brand new Land Rover makes a loud booming sound in the cabin at speeds of 30mph and below, causing headaches and making passengers feel nauseous. However, the dealer says it’s a characteristic of the...

Our motorhome fault isn't covered as the warranty firm say it was a known issue before buying. What do we do?

I purchased a motorhome from a motorhome dealership in September 2020. I only drove it 133 miles before blue-black smoke curtailed our first outing. The garage has now discovered a broken glow plug in...

My car has suffered premature alternator failure. The carmaker won't help with the £1100 bill, so what now?

The alternator on my 2017 Honda Civic has gone after only 33,000 miles, which suggests the parts was not fit for purpose or faulty. The dealer has contacted Honda but they are offering no assistance. The...

The clutch has stopped working in a car we bought 4 months ago. Do we have any rights against the dealer?

My stepson bought a 2013 vehicle with approx. 40,000 miles on the clock four months ago. The clutch has now failed. The dealer claims wear and tear. Do we have any rights in this case? The repair has been...

Can I cancel my purchase without penalty within 7 days if I buy a car online?

I'm confused about my rights when buying a new car online from a main dealer. Am I allowed to cancel within 7 days from delivery without penalty?

Dealer didn't tell me the car I put a deposit on only came with one key. Can I get a refund?

I recently put a deposit down on a car but, prior to paying the deposit, I asked a few questions relating to the car. One of which was whether the car came with one or two keys. The dealer didn’t answer...

My newly-bought car clunks in lower gears. Is this normal?

I recently bought a 2017 diesel Ford Focus, which clunks in the lower gears when I release the clutch. I have been told by Ford that it is the dual mass flywheel — which is totally normal but seems odd...

The clutch broke on a used car I just bought. Should I have to pay to fix it?

I bought a used car from a garage and three days later the clutch blew out. They offered to fit a new clutch but at my expense. Should I be paying for the clutch?

My friend bought a car and within a week the clutch needs replacing. Is the dealer liable?

My friend bought a car from a dealer and within a week it needs a new clutch. He's reported this to the dealer and they have basically said the car was sold as seen, so hard luck. I'm sure I've read something...