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My car has suffered premature alternator failure. The carmaker won't help with the £1100 bill, so what now?

The alternator on my 2017 Honda Civic has gone after only 33,000 miles, which suggests the parts was not fit for purpose or faulty. The dealer has contacted Honda but they are offering no assistance. The part alone is £1100. Is there anything else I can do?

Asked on 10 June 2021 by Andrew Jervis

Answered by Dan Powell
The Consumer Rights Act 2015 gives you the right to take action up to six years (or five in Scotland): www.honestjohn.co.uk/problems-with-a-new-or-used-c...s

However, making a claim on a car that's almost five years old will be difficult. You will need to prove the failure is due to a fault and not wear and tear. This means spending money on an independent mechanical inspection and legal advice, with no guarantee of a positive result.
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