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How do I reject a vehicle that the dealer says isn't faulty?
My brand new Land Rover makes a loud booming sound in the cabin at speeds of 30mph and below, causing headaches and making passengers feel nauseous. However, the dealer says it’s a characteristic of the vehicle rather than a fault. Can I reject it within 30 days and get a full refund?
Asked on 21 June 2021 by Graham Hollis
Answered by
Georgia Petrie
You can try, however, I don't envision much success if they're already denying that it's faulty. If the seller refuses to accept the vehicle rejection then you'll either need to seek mediation with an alternative dispute resolution (ADR) service or take legal action against the dealer. Court should be a last resort as it's expensive with no guarantee of success. I would advise speaking to The Motor Ombudsman and Citizens Advice. They may advise that you need to get the issue investigated by someone independent to gauge whether it's a fault or characteristic of the car in order to process with action against the dealer.
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