Bent in the rules

My daughter recently bought a Peugeot 206 from a garage chain. She has had some problems in the six weeks she has had it even though the car had less than 40,000 miles on the clock and she has driven...

Are online car dealers trustworthy?

I have ordered a Skoda 1.6 Octavia Elegance via an online dealer. The local Skoda dealer really slags the online dealer off, saying that I will not get a correctly-built new model etc. The supplier has...

Should we pay for road tax on a car which is being delivered late?

My wife ordered a brand new Honda CR-V for delivery on 1 September, but it arrived at the dealer several days late and, as we had not sold her old one, we were not too concerned. We would like to take...

What's an acceptable delivery mileage on a brand-new car?

What is an acceptable delivery mileage on a brand-new car from a dealer? Is 500 miles ok?

Why does my car need a new head gasket only two years after the last one?

I had a new water pump on my car, then two days later it packed up again. I took it to back garage and he said to me that I need a new head gasket, which we only had done two years ago. Is it the garage's...

I've bought a Vauxhall Corsa which I've found to have been repaired and resprayed. What can I do?

I'm an idiot. I bought a Vauxhall Corsa 1.2 SXI from a dealer on a personal loan. I've overpaid for it, handed my part-ex in and ended up with a car which has had all the right-hand side resprayed badly....

Why is my dealer taking so long to repair my Nissan X-Trail's turbocharger?

I bought a May 2004 X-Trail 2.2 Sport DCI (136) back in 2005 from a fleet company with 16,000 on the clock. In 2006, just out of warranty, the fuel pump "split" and after a week of vague communication...

My girlfriend's BMW Z4 was damaged on a garage forecourt - where does liability lie?

My girlfriend recently chose her local BMW garage to repair the bodywork of her Z4 after a brick was thrown at it. However, before she had taken back ownership of the car after it had been repaired, another...

Did a local garage cause a fault on my Citroen C5 and what can I do about it?

I took my Citroen C5 into a local independent garage for a new head gasket. The garage said it would take the best part of a week and quoted approx. £500. At the end of the week they phoned to say that...

Good customer service from Hyundai when my new ix35 was delayed.

I ordered my new Hyundai ix35 some 11 weeks ago with a trade-in on my old car, a Land Rover 2. I have now sold that privately instead of trading it in. I said to the dealer that because of the long wait...