Insurer won't let me buy back my written-off car - what can I do?

Two weeks ago I was sat in traffic when I was hit in the rear. Obviously, the accident was not my fault, but my 2004 Vauxhall Astra has been declared a write-off. Bar a creased floorpan, the damage is...

Insurance company has written off my pick-up truck – can I appeal and ask them to fix it?

I recently had a none fault accident after a double decker bus hit me from behind and pushed me into the one in front. The bus that hit me has accepted responsibility, but my pick-up truck has been declared...

Hit a car in a parking zone - what are my rights?

I bumped into a car in an office car park and there was minor damage (a scratch to the wheel arch), I left a message on the windscreen with my phone number and informed the office reception of the incident....

How can I prove my car didn’t roll back and hit another vehicle?

I parked at a leisure centre recently and returned to find a note on my car saying it had rolled back and damaged their Mercedes-Benz. My car was in the same place I left it, but the note said they had...

Insurance claim due to faulty handbrake

I bought a new Kia Picanto in January. Today I parked it outside my daughter's house on an incline at the bottom of a hill and the car rolled backwards and crashed into a pillar, completely smashing in...

Had accident, but guilty party won’t pay – what should we do?

My wife was recently involved in a road accident, which wasn’t her fault. The other party accepted liability at the scene and offered £800 to fix the car. However, after speaking to a mechanic, we found...

Insurance and a car possibly stolen with a lost key

My car was stolen at the weekend, and there is the possibility that it was via the spare keys which could have been dropped outside or taken from the house. No signs of break in to car/house. What are...

Delay in sorting out insurance claim

On 23rd July 2012 I was involved in a minor accident. The circumstances were (at least in my mind) pretty straightforward. I had entered the Waitrose carpark in Wantage. The carpark was about two thirds...

Insurance write-off after fire

I purchased a second hand 57 plate Citroen C4 Picasso on 18th September 2012 from Arnold Clark, Last night it caught fire whilst driving and its now just a metal shell. Is this not a sale of goods problem...

Getting Third Party details from insurer

A few months ago my car was hit by a third party vehicle. Initially after the accident I made a note about the other driver's details. As there was almost no visible damage to neither mine or his car we...