An insurer-approved repairer botched work on our vehicle - what do we do now?

My son had his van broken into recently, the thief put a hole in the door and undid the lock through this. The van was fixed at a local garage through his insurance, but they didn't replace the lock, just...

The turbo on my 2014 Nissan Qashqai has failed - do you think Nissan will contribute to repair costs?

I have a 2014 Nissan Qashqai 1.5 DCi, which I have leased from new, driven sympathetically and had serviced at the correct intervals (the last service being in October 2017). The car has been very reliable,...

Our insurer couldn't recover repair costs after a no fault accident - is it fair they've now increased our premium?

My wife’s car was struck by a metal object which came from an open lorry going in the opposite direction. The damage was estimated at £1600. We contacted the police but there was no CCTV coverage. Our...

My car was repaired poorly after an accident - can I get it repaired elsewhere and claim the money from the insurer?

My Mercedes-Benz was damaged whilst parked recently. The other driver admitted liability, and a claim form was submitted to his insurer (AXA). I returned home and got estimates for the repair, including...

Loose stones from a pothole damaged our car - can we claim repair costs from the council?

A car recently drove over a pothole where the road has been breaking up and showered my husband's car with loose stones. It looks like the council had repaired the road a few times in the past and it's...

Our MINI Countryman needs £2000 of work - is this reasonable for a relatively young car?

We have a 2014 MINI Cooper D All4 Countryman, that's done 28,000 miles. It has recently developed a whining sound and the MINI dealer has identified it as a transfer box problem. The parts, labour etc...

A dealer crashed my car and is repairing it for free, but can I get anything else out of them?

I took My 66-plate Skoda Octavia to the Skoda dealer with a tyre monitor problem, which they fixed. But after they washed the car, the service receptionist crashed my car into one of the new cars on the...

An accident left my car damaged but the other driver won't return my calls - now what?

I had a crash over Christmas, luckily I wasn't at fault. He hit me from behind at a roundabout, causing minor damage to my bumper. We exchanged details and agreed not to claim via insurance, but that he'll...

My car was damaged and the other party paid all repair costs - so why is there a claim on my policy?

A car reversed into my car while I was behind it. The other party paid all costs but I have a no fault claim against my name. I was not involved, so can this be removed from my policy?

Previous crash damage was not disclosed on a car I now own - what are my rights?

In December 2016, I purchased a 2015 Ford S-Max from a Ford dealer. The vehicle was Ford Direct with a two year, unlimited mileage warranty. Recently my car was hit by another vehicle. When I took the...