I damaged another car without realising

About a week ago I was reversing out of a sports centre car park. I thought I may have scraped the car next to me. I got out, had a look, there didn't appear to be any damage, so I headed off. A week...

Is the RAC preparing to launch its own accident management service?

I think your readers should be made aware of a survey currently being circulated by the RAC via email. As with most online surveys, the questions are very carefully worded. The survey starts off by asking...

Why is this accident management company harassing us after a minor accident?

On 19 February I was sitting in the passenger seat of my parked car (husband had gone into a shop). A large DHL lorry drove past indicating he was turning right. As he turned, the back end of the lorry...

I'm worried that my 1994 Toyota Estima may be written off after an accident - how can I avoid this?

At the entrance to a roundabout, I hit a W-reg car which had stopped and then was heavily hit from behind by another 08-reg car. My insurance company has told me it will give me a car to drive whilst mine...

Please remind your readers to carefully check their insurance documents carefully.

It is worth reminding your readers to check the wording on their insurance policies. I recently had to renew mine and changed insurers. On checking the 'use', I found it stated Social, Domestic and Pleasure...

How can I compel my insurance company to refund me after their mismanagement of my accident?

I have a major problem with my insurance company following a "no fault" accident in October 2010. The company's mismanagement of the incident has left me significantly out of pocket. My formal complaint...

A third party wants to involve his insurance company following a minor accident - where do I stand?

I recently had an accident where I was reversing out of a parking space and, as I did so, another driver reversed across my path and we collided. There was damage to his passenger side rear panel and initially...

Who's at fault

I was involved in a shunt last week in a motorway services car park. I believe the other driver to be at fault and they appeared to agree at the scene, however now that I have contacted the insurance...

I can confirm that Suzuki's Accident Aftercare service offers a good service for consumers.

You have expressed your worries recently that manufacturer-recommended accident aftercare might be tarred with the same brush as accident management companies and credit hire operators. But the Suzuki...

Do the police have any right to close roads for up to ten hours following a fatal accident?

When a fatal accident occurs the police close the road for up to ten hours to investigate a possible 'crime scene’, but a serious crime, if any, is seldom detected. This may be all right where there are...