Why are insurance repairs to my son's SUV taking so long?

My son recently acquired a new SUV; this was after a long delayed wait. Sadly, after two months' ownership, it was damaged while road parked. The driver responsible admitted responsibility and an insurance...

Insurance write-off

I was involved in a accident two weeks ago and it was not my fault. The third party has claimed responsability my car has been deemed a write-off my insurance are offering me £3625 for the car but I can...

How could we speed up the process of having my son's Renault Clio repaired by the insurance?

My son and his partner purchased a pre-reg Clio Music with zero miles last October for the advertised price of £8,500. In December, whilst stationary in a jam on the motorway, they were hit in the rear...

What are the implications if someone chooses not to use a car repairer recommended by their insurance company?

A few months ago I scraped the left-hand rear door and bumper of my KIA cee’d against a wall. No other vehicle or person was involved. I decided to have the car repaired, but as I had not used my insurance...

Have you seen these stories regarding customers having legal problems with lease and hire cars?

We are getting some interesting cases at the moment that probably should be written up as articles. The first one concerns Enterprise rent-a-car that tried to charge a reader £1,675 for repairing a credit-hire...

Insurance refusing to repair a Cat D vehicle

I was involved in an accident whereby a lady hit my vehicle from the back and admitted fault. I passed the details onto my insurance company and I got a call from enterprise rental who supplied me with...

Two cheaper than one

I have been buying car insurance for many years and considered myself to be very experienced in driving down the costs. I have just been informed by my wife's insurers that her policy will be less if she...

Unused car

Our son has been at university in America and for the past four years his car has stood on our driveway. Apart from the obvious problems of getting it back on the road, a friend tells me that there is...

RAC Direct Insurance is to start using a panel of approved insurers - should I be concerned?

RAC Direct Insurance is moving from a direct insurer to using a panel of RAC-approved insurers. As a private motorist (pensioner), should I be concerned and shop around for other quotes? I have been an...

Classic car insurance policy means I haven't built up a no claims discount

I have for many years only driven a classic car , Renault 9, with an agreed value. The time has come to replace this car for a secondhand Renault Clio, as I can't afford to keep restoring this and my Triumph...