Who is responsible for a bad repair - the RAC or the garage they nominated?

I recently had to call out the RAC for a breakdown (snapped clutch cable), which could not be repaired at the roadside. As I was local to where I lived, I nominated a garage that has serviced the car for...

Paintwork carried out after an accident by insurance-approved workshop is faulty - who is to blame?

About 2 years ago a Land Rover reversed into my parked vehicle. The matter was settled by the other party's insurer who specified the local repairer. A new bonnet was fitted amongst other parts and the...

Can I force Volkswagen to help with an ABS/ESP fault on my Golf?

I have a fault with the ESP and ABS lights coming on intermittently in my Golf, and the car starts to jerk and brake on its own accord when the ESP light starts flashing at very low speeds. I think I have...

Why has a radiator fault in our Nissan Micra resulted in the air conditioning being shut down?

My sister drives a 2008 Nissan Micra 1.2 manual and noticed smoke/vapour coming out of the dash and a substance like cooking oil on the rear carpet a few days ago. We initially thought she spilled some...

Is a cold-start knocking in my Superb Estate the result of contaminated diesel or a failing DMF?

Having given my local Skoda garage £370 to flush contaminated diesel from my Superb estate, a serious cold-start knocking issue persists as bad as ever, disappearing once the engine is just a little warm....

Can I keep my damaged Mazda 6 if it is written off, and get it repaired myself?

My locked 2007 Mazda 6 TS 5-door auto parked on my driveway was struck by a car veering off the road at speed. After demolishing part of my neighbour's wall and part of my hedge it bounced off the rear...

I'd like to recommend my local Hyundai dealership for repairing a clutch fault.

I would like to sing the praises of my local Hyundai dealership - TWG Northwich. I have an i30, which is just three years and one month old and 13,000 miles. I had taken it in for service and within 24...

Why don't councils fix potholes more efficiently?

I saw your reply to SJ about damage to his car from a pothole. What we don’t know is how long it had been there. Councils will always hide behind weasel words such "as acted as promptly as possible". What...

I suggest that people should use dedicated independent specialist garages for repairs and mechanical work.

JB of Alton, the independent garage owner, is quite wrong in his comments. I can prove my point easily and confirm that what you wrote is right. We have local independent garages who serve the local community...

Why didn't Mercedes-Benz fix an engine problem with the S Class?

During July 2012, my 2005 Mercedes-Benz CLS 350, purchased new from a UK dealer, went in to a Mercedes workshop to check why an engine warning light was on. It transpired that some of the timing mechanism...