Why is Mercedes-Benz harassing me to fill in a customer survey questionnaire?

I have just received an email from my local Mercedes-Benz dealership, in which the ‘Service Team Manager’ asks me to score him nine or ten regarding my recent service. This is the second time we have complained...

Can you recommend a reliable, genuine car insurance company?

I am about to renew the insurance for my 2002 Rover 75 2.0 CDT. Having read in your column about various tales of hire car scams, accident management companies etc. jumping on the bandwagon of innocent...

Thanks to the AA patrolman who rescued my daughter from the roadside.

My 19-year-old daughter phoned me at 9pm from the side of the A1 where she was broken down on her way to university. Whilst I was talking to her (she did not have breakdown cover) an AA patrolman on his...

Thanks to Liverpool Victoria insurance for refunding part of my no-claim discount after an accident.

I was hit at slow speed on packed snow just before Christmas. That day, my insurer gave me details of the repair centre, which provided a replacement vehicle the next day. The Christmas and New Year holidays...

I can confirm that Suzuki's Accident Aftercare service offers a good service for consumers.

You have expressed your worries recently that manufacturer-recommended accident aftercare might be tarred with the same brush as accident management companies and credit hire operators. But the Suzuki...

Who to contact?

I have an ongoing technical problem and wish to write to Renault Customer services - I believe it is based at Renault UK Ltd, The Rivers Office Park, Maple Cross, Herts. Do you have a name of say Customer...

Why don't tyre manufacturers make one all-purpose tyre?

Is it too much to ask the tyre companies to make a tyre that is perfect for winter and summer driving? The tyres for my BMW cost over £200 each. That's a fortune and I expect better technology than having...

Thanks to Fawdington Mini for their help in replacing an electrical unit on my wife's MINI Cooper.

Two weeks ago the Dynamic Stability Control Unit failed on my wife's 5-year-old MINI Cooper (with 45,000 miles on the clock). I was quoted £937.22 for the replacement part by the staff member at Fawdington...

Thanks to Pentagon Hyundai Wakefield for fixing my i10's faulty headlight levelling switch.

For some months, my new Sept 2010 i10, 1.2 auto has made an elusive “Urr-urr, Urr-rr” noise, when on the road or engine running in "park." I ruled out the heater fan. Next I examined the cooling system...

Please warn your readers to be careful when making claims from their insurance companies.

Your readers should beware of what has become of a certain big name motor insurer. In my experience they are friendly and helpful when they are taking the money but when you have a claim they will screw...