Engine blown due to bad workmanship - what should I do?

I took my van into my garage as it was belching smoke and making a whirring noise on acceleration. I thought it might be the turbo, but the garage said it was two faulty injectors. I had these replaced...

I have discovered my car's been clocked - what are my options?

My son purchased a Vauxhall Vectra SRi CDTI 120 in June 2011 with 57,985 miles on the clock from a local dealer. At an MoT examination in December 2013 he received a VOSA Test Certificate that indicated...

Car damaged after high winds blew over road sign - what can I do?

I was driving to Lincoln on 6 December when a temporary sign for the market detached itself from the mounting and wrapped round the front of my car. I took photos of the damage and rang the council to...

Bought a used car with incomplete history - what can we do?

My girlfriend recently bought a 2007 Audi A3 from a used car dealer seven months ago. The service history book states that the "toothed belt" (timing belt) was replaced at 44,000. The car has been making...

Credit hire car following an accident - where do I stand?

I was involved in an accident and my car was written off. It was not my fault and there was a witness. My insurance company put me on to an accident management company (Easydrive) who provided a car....

Car failed after just one month and dealer won't repair - what are my options?

I recently bought a used Fiat Stilo (2002) with a guaranteed mileage of 70,000. The car was sold with a three month warranty, but the dealer never gave me any paperwork to prove this. After just over...

Dealer won't repair faulty car - what can I do?

I purchased a 2010 Nissan Qashqai 12 weeks ago. Recently the power steering broke and the dealer has said the connector on the main harness broke, which they have they have silicone. However, they won’t...

Non-fault insurance claim - why has my premium gone up?

I'm about to initiate litigation with my insurance company. They assert that drivers that have a non-fault claim are more likely to have a 'at fault' claim subsequently. They are refusing to provide the...

Mazda 6 has DPF problem - should the dealer pay for the repairs?

I bought a Mazda 6 (2006) from a used car garage in November 2013. Immediately after collecting the car there was a problem with it which, I brought to the dealers attention in January. It turned out to...

An insurer is claiming 50/50 in an accident, and I'm not to blame?

I was along a narrow Devon lane and saw a post van coming round the bend at the top of a hill. I stopped about 30 metres away from him, but he didn't try to stop and so he hit me, causing many pounds...