My garage damaged my car and fixed it badly - are they liable to fix it properly?

My Fiat Panda went into the Fiat dealer for some warranty work. When I returned to pick it up, someone had scratched from the front drivers door all the way to the back wing. They admitted fault and took...

We bought a faulty car from 130 miles away - do we have to take it back to this dealer for repairs?

We bought a 2008 Vauxhall Zafira, 55,000 miles, for £2495 on 22 July 2017 and drove the 130 miles home with no issues. On the 23 July the exhaust emissions light came on, so I contacted the seller and...

Are car warranties worthwhile and why do people buy them?

Can you please explain why car warranties are bought and whether they are worth while. If they are necessary can you recommend a reliable company?

Mercedes won't refund my repair bill for a breakdown abroad - where do I stand?

My 2014 Hymer B 585 Starlight motorhome (based on a Mercedes-Benz Sprinter) recently broke down while I was in Ireland. I was recovered to an authorised Mercedes-Benz repairer, who eventually diagnosed...

The timing chain on my 2013 Renault Clio has failed - should I push for Renault to cover the full repair costs?

I've owned my 2013 Renault Clio 0.9 since new and it has done 36,500 miles. The car has a full service history. The timing chain has failed and is currently with a Renault repair centre, customer services...

Why did the sunroof of my car shatter without warning?

Have you come across many cases of sunroofs shattering for no apparent reason whilst driving? This happened to my 2015 Renault Megane recently. The roof was closed at the time and I was travelling at 50mph...

A rock cracked my car windscreen - should my insurer fit a genuine Mercedes-Benz replacement?

My Mercedes-Benz (bought in March 2016, from new) has just suffered a cracked windscreen as a result of a stone from the road hitting it. Am I entitled to insist on a genuine Mercedes-Benz front windscreen...

Dealer is refusing to refund for work done on a faulty van - what are our options?

I recently purchased a used Volkswagen Transporter T5 automatic from a used car dealer. The van came with very little service history and due to its mileage (130,000) we decided to have the timing belt...

Neighbour scuffed my car and wants insurance involved - what's the best way to get the damage repaired?

The boyfriend of my neighbour's daughter damaged my car lightly. As all parties agreed it was minor damage, I said I'd get a quote and we'd get him to pay the repairer on the day, I had him booked in this...

I'm going to replace my 2011 BMW X3 soon - should I bother claiming on my insurance for a bumper scrape?

I have owned a 2011 BMW X3 2.0 from new. It's now done 55,000 miles and is in excellent condition. I'm thinking of changing it later this year or early next. Now, after over 10 years of no claims (protected),...