My insurer have increased my premium even though I didn't make a claim - can they do this?

I contacted my insurers to inquire about getting some vandalism repaired on my Range Rover, but it turned out the excess on my policy (which also has protected NCB) was more than the cost of repairs so...

My insurance was voided due to accidental misrepresentation - can I fight this decision?

I stated on a comparison website that I am a resident in the UK from birth, when in fact I've only lived in the UK since 02010. The insurer asked for some documents shortly after the policy was taken out....

I overstayed in a car park, but during a free parking period - can I fight the PCN?

I received a PCN from Parking Eye for overstaying. I paid for 120 minutes and stayed 147 minutes. We planned to pay for any excess when we left by buying an extra ticket. When we tried to do this (on two...

Had to have EGR valve replaced after emissions fix - where do I stand now it's broken again?

I had the Volkswagen emissions fix done in February. Then had to pay shortly afterwards for EGR valve with a reduced goodwill rate of £500 as car kept going into limp mode. Performance has been worse since...

My new Ford Mondeo is scratched - how do I get them to repair it under warranty?

I collected my new Ford Mondeo from the dealer at the beginning of July. I glanced over the vehicle before collection and it appeared to be okay. The following day, I noted that the rear bumper was actually...

I just bought a faulty new car - am I entitled to a refund if I didn't sign the logbook?

I bought a vehicle and paid in full for it, only to find on the trip home there was a gearbox problem. I then found out that only the seller singed the logbook. I have the vehicle and one half of the logbook...

Daughter was involved in a no-fault accident - is a notification only or no-fault claim best?

Someone has reversed into my daughter's car while she was stationary in car park. It caused £300 of damage to her car. We have notified her insurer, who are processing it as a no-fault claim. However,...

Dealer tampered with new car speedo - what do I do?

After owning my new car for two months, I noticed that the speedo has been removed - either when new or when having some paint touched up as they reset my trip mileage. It's missing the screw interior...

What are the rules surrounding vehicle emissions stickers when driving in France?

I'm told that certain French cities now require cars to display a sticker stating their official emission values. Apparently lots of Brits are being fined by the French cops for failure to comply. Is this...

A bodyshop lost an irreplaceable part of my Ford Capri - what do you advise I do?

I've owned a Ford Capri Injection for 23 years. In October 2015, I delivered my car to a local restoration bodyshop in order to have a bare metal respray carried out. The proprietor notified me that he...