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• Problem Polo Repurchased 24 Aug 2004 (Forum)
  to a solicitor through my home contents insurance - an idea I picked up on here and threatened legal action against the retailer under the Sale of Goods Act 1979 and the Sale and Supply of Goods to Consumers Regulations 2002. They seemed to realise their responsibilities and I'm pleased to say that we settled
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  Has the Volkswagen emissions update ruined my Tiguan? 9 Dec 2016 (Ask HJ)
  I purchased a 2011 Volkswagen Tiguan in 2013. The car had 9000 miles on the clock and I bought it from a car supermarket. The vehicle has now covered 49,000...
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  The cam belt failed on our car. Where do we legally stand with this issue? 3 Nov 2020 (Ask HJ)
  I bought a 2016 DS3 on 3 July from a non-main dealer garage. Two and a half weeks ago (3 months and 2 weeks after buying), I was driving on a dual carriageway,...
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  Why is it so hard to return a car that has clear issues? 1 Sep 2020 (Ask HJ)
  I purchased a secondhand Toyota Yaris hybrid from a Toyota dealer. I was encouraged to take a different Yaris on a test drive due to the car I was buying...
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  A dealer is refusing to repair a car which was faulty after just two months - what should I do? 22 Jun 2018 (Ask HJ)
  I bought a used car in February and after two months the turbo is broken. The car was smoking and burning oil fast, with two separate garages confirming...
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  Various parts of my van need replacing - is the dealer liable for not fixing it in the warranty period? 24 Jul 2017 (Ask HJ)
  I have 2012 Ford Transit Connect, bought 1 November 2016. Since taking the speed limiter off the van, the fuel filter overloaded sign keeps coming up....
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  Are we entitled to a refund? 12 Jul 2013 (Ask HJ)
  My father recently bought a used car from Evans Halshaw. His own car broke down and he needed a car urgently as my mother is in hospital 20 miles away...
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  My Corolla Verso has had repeated faults - can I demand a full refund? 9 Mar 2013 (Ask HJ)
  I bought a Toyota Corolla Verso from a garage at the end of August 2012. Since buying the car I have had numerous problems with it, ranging from electric...
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  We bought a faulty van from a private seller - can we claim back the cost of repairs? 13 Nov 2024 (Ask HJ)
  My daughter bought a 2011 Citroen Berlingo from a private seller this year. Being rather naive, she took the answers to question about any problems, anything...
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  We bought a van that wasn't as advertised - can we claim money back? 7 May 2024 (Ask HJ)
  We brought a 2017 Ford Tourneo in October last year. The seller said it has full service history. We have been chasing the history since we brought it...
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  My order has been cancelled, what are my rights? 18 May 2022 (Ask HJ)
  In November 2021 I signed a contract with a leasing company and finance company to lease a brand new factory order car. The car was due to be delivered...
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  Do distance selling regulations apply to car sales if I collect the vehicle? 22 Mar 2021 (Ask HJ)
  I'm about to buy an approved used Audi from a franchised main dealer. I've not seen the car, though I have driven others of that type back in October 2020....
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  Is it legal to sell a car with MoT advisories without telling a potential buyer? 27 Oct 2020 (Ask HJ)
  Can a trader sell a car with an MoT with advisories without telling the buyer?
• BMW 318i 2006 - Fuel Leak on Used Car - What Do I Do? 9 Sep 2019 (Forum)
  Hello all. Hoping somebody might have an idea as consumer rights helplines are closed for the weekend. On 20th July I bought a 2006 BMW 318i with 85k for £2650 from a used car dealer. At the time of purchase he wrote 6 month warranty at the top of the invoice & gave me
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  I bought a car that doesn't have metallic paint as stated when I purchased it - where do I stand? 8 Jun 2019 (Ask HJ)
  I bought a one-year-old vehicle from Motorpoint and it was stated as having metallic paint. However, I recently discovered that it hasn’t and alerted this...
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  I bought a car from a main dealer and have discovered that outstanding recall work wasn't carried out - where do I stand? 18 Mar 2019 (Ask HJ)
  Could you advise me where I stand regards recompense? A main dealer has sold me a used car (2016) when it has been discovered (since it has broken down...
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  Can I reject a car after three months because of a DPF issue? 4 Mar 2019 (Ask HJ)
  My Land Rover Evoque has 2000 miles and is three months old. It has developed DPF engine management light failure. Can I reject the car and get my money...
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  Our motorhome was repaired 'under warranty' but now we have to pay £2500? 1 Dec 2018 (Ask HJ)
  We purchased a seven year old motorhome from a specialist dealer three years ago which included a three year warranty that covered repairs up to a value...
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  I bought a secondhand car two months ago - is the seller responsible for fixing its faults? 24 Sep 2017 (Ask HJ)
  My dad purchased me a 2009 MINI about two months ago, in which time I've done 2000 miles. When the car went for it's MoT, it passed with a minor refusal...
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  Honda dealership not willing to repair head gasket failure under warranty - what should I do? 12 Jan 2017 (Ask HJ)
  I've bought a second hand petrol Honda Civic 1.8 with 20,000 miles on the clock. I got it 10 months ago from a Honda dealership with a 1 year warranty....