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My order has been cancelled, what are my rights?
In November 2021 I signed a contract with a leasing company and finance company to lease a brand new factory order car. The car was due to be delivered in March of this year. However, due to the semiconductor issues this was delayed until May then June as the war in Ukraine impacted on the availability of wiring harness.
Today, I have been informed by the leasing company that due to the backlog of built slots the order was going to have be cancelled. I have waited patiently for more than six months for this car, having signed up to a contract that did not allow me to cancel without penalties. As a consumer, do you think I have any redress and, if so, who would it be with?
Today, I have been informed by the leasing company that due to the backlog of built slots the order was going to have be cancelled. I have waited patiently for more than six months for this car, having signed up to a contract that did not allow me to cancel without penalties. As a consumer, do you think I have any redress and, if so, who would it be with?
Asked on 18 May 2022 by Peter Macellaro
Answered by
Dan Powell
I fear you are not alone in this situation. The global shortage of semiconductors and the war in Ukraine has caused widespread disruption to the new car supply chain, resulting in long delays and cancellations for new vehicles.
If I had to make a guess, I'd assume your lease agreement has a clause that allows the company to cancel if they are unable to supply the vehicle. It might be worth checking your leasing agreement to check if this is the case.
You are entitled to a full refund of any money you have paid for the car. I would also suggest making a written complaint to the company involved.
If you feel you've been misled by the leasing company or they have been less than honest with you, I'd suggest taking your complaint to the Financial Conduct Authority.
If I had to make a guess, I'd assume your lease agreement has a clause that allows the company to cancel if they are unable to supply the vehicle. It might be worth checking your leasing agreement to check if this is the case.
You are entitled to a full refund of any money you have paid for the car. I would also suggest making a written complaint to the company involved.
If you feel you've been misled by the leasing company or they have been less than honest with you, I'd suggest taking your complaint to the Financial Conduct Authority.
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