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A dealer is refusing to repair a car which was faulty after just two months - what should I do?
I bought a used car in February and after two months the turbo is broken. The car was smoking and burning oil fast, with two separate garages confirming the turbo is broken. I have asked the trader to repair for me and he refused and told me to deal with his legal team. They told me to make the car available for inspection by the trader which I did. He sent his mobile mechanic out who said yes the turbo is broken, but now I have had a letter from his legal team stating there is no fault with the car. They state I need to send evidence if i believe there is a fault and again make the car available for inspection. I have told them I have already sent them two reports diagnosing the fault and I have already made the car available for inspection which they carried out and then lied about. I now want to proceed with my letter before court and I am also thinking of getting a third diagnosis of fault from Volkswagen to back up my case. Am I in my rights to do this now or do I need to send the diagnosis to him for the second time and give him car again for inspection?
Asked on 22 June 2018 by laura
Answered by
Honest John
You have already behaved more that what a court would consider to be "reasonably". The dealer's legal team is simply mucking you about. You need to get a professional diagnosis and report (which you will have to pay for) and then take your case to Small Claims. You should also complain of the bullying and harassment you have suffered. Law here: www.honestjohn.co.uk/faq/consumer-rights/ Small Claims here: www.gov.uk/make-court-claim-for-money / If the turbo is replaced you MUST make sure that the turbo bearing oil feed and oil return pipes are also replaced or the new turbo will probably fail inside 1000 miles.
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