My daughter recently purchased a 2009 MINI Cooper from a small dealership. At the same time she purchased an extra nine months warranty to the three months warranty included in the price, costing her an extra £140. We are now having to make a claim under the warranty for a half seized water pump. The dealership are telling us that the whole claim is to be dealt with by the warranty company. Unfortunately my daughter will have to incur the costs of the difference in the hourly rate of £58/hour, the 10% excess and costs of parts not covered. I have currently calculated this to be £176.00 including VAT but not the 10% excess as the part price is unknown at the moment. Please could you advise if the dealership are responsible for this claim as it is within three months of purchase or whether they are correct in advising us that the warranty company are wholly responsible for dealing with it?

Many thanks
Sarah