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  My newly-bought used van is blowing out blue smoke - is the dealer liable? 6 Jul 2017 (Ask HJ)
  I recently purchased a 2006 Volkswagen Crafter from a dealer with 161,000 miles on clock. I had it a couple of weeks but I'm now having issues with blue...
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  Timing chain fault on BMW 320d Touring 16 Jan 2014 (Ask HJ)
  In late November 2013, I purchased a BMW 320d Touring from a small dealer. The car was registered in ‘08 and had been a lease car which had completed...
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  Bought a Volvo S80 with electrical problems - how can I make the dealer repair the faults? 11 Mar 2012 (Ask HJ)
  Earlier this year I purchased a low mileage Volvo S80 SE from a Volvo dealership with a year's warranty remaining from new. Almost immediately I had a...
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  Why is our BMW X5 wearing through tyres so fast? 15 Feb 2011 (Ask HJ)
  Our BMW X5 3.0sd SE, bought new in September 2008 on a HP agreement, wore its rear tyres through to the metal within four months. BMW accepted there was...
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  My new FIAT 500 doesn't have Stop-Start, although I specifically ordered it. Can I reject the car? 1 Jun 2010 (Ask HJ)
  I bought a brand new Fiat 500 in March and it was delivered on 30 April. The Fiat 500s were upgraded in January 2010 to have Start-Stop fitted as standard....
• Seat Ibiza 2018 (18) - Seat - Approved used under Warranty - Rejection ? 2 Aug 2019 (Forum)
  outstanding issues that haven't been fixed (electronics inside) plus the Stop Start hasn't been functioning since the last Dealership (same Franchise) repair.   Noting that Consumer Law (2015) states three ways a vehicle can be returned: The one Im interested in is "Final right
• All - Mis-Diagnoses 8 Dec 2012 (Forum)
  of having to find more to replace the real culpret - an entertainment unit. Invariably I am told that their diagnosicts is fool-proof and the parts were not replaced in vein, but common sense tells one otherwise. Am I within my rights to insist on the return of these old good components, failing
• Suzuki Swift - Dealer liability for ongoing gearbox issues 12 Jun 2022 (Forum)
  this week when my gearbox has gone again, it's as though 1st and 2nd don't exist. I'm wondering in anybody knows if I have any legal recourse against the dealer? I read that under the Consumer Rights Act, they should repair and issue found in 6 months, and that their repair should fix
• 2010 Golf 6 spd dsg - Used car previous fault 18 Jan 2019 (Forum)
  wife. Unfortunately the issue has only worsened, and he decided, rightly in my view, that he was rejecting the car under the consumer rights act 2015 as it was less than 30 days old, and informed the dealer of this via email and phone-call. I am driving the car back to the dealer
• BMW X3 - MOT History indicates incorrect milage 17 Aug 2017 (Forum)
  thinking this would fall under either consumer rights act (car not as described?) or someone mentioned unfair trading as the info is misleading.. So the question is , what impact does this have on the value of the car? Can I reject the car completely (minus a fair wear+tear?) or do I need to accept
• BMW 1 Series (2005 - 2009) - What questions to ask when buying a used car?? 18 Mar 2013 (Forum)
  on a roll!) Ok, so what helpful questions should I be asking about the car before I make the decision to purchase or not? This will be very helpful for me to ensure I make a good purchase for a well looked after car and I am in a good position regarding consumer rights (I will be voice
• Mercedes Sprinter Van 218 - Repairs after Warranty Has Expired 8 May 2011 (Forum)
  motor fitted at a cost of £500. What I'd like to know is if I have any consumer rights because I reported this fault before the warranty was up and the garage and able to find it, but it was obvious it was still there.
• Help! Kerb weight VW Passat 26 May 2005 (Forum)
  as 1566kgs and with the 85% rule made it not a suitable car to pull my previous load. Getting to the point where do I stand under the consumer rights act if VW UK confirm the above as I stand to loose a packet if I need to change my car to a suitable vehicle. Yes you have probably guessed it?s a caravan 
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  I have just discovered that my used car was sold to me with the DPF removed - who is responsible? 10 Aug 2018 (Ask HJ)
  I bought a used Jaguar XF from a garage a year ago and it has just failed its first MoT since I've owned it. On investigation, it turns out that the Diesel...
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  What are your views on using online retailers? 22 Jan 2021 (Ask HJ)
  What are your views on using online retailers? They seem particularly attractive during this lockdown period?
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  I was sold a car with defective tyres and had to pay for replacements - what are my rights? 26 Jul 2019 (Ask HJ)
  I purchased a car in May. The initial drive home on smooth motorways was okay but the day after I realised the car was very bumpy and erratic on urban...
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  My Mercedes-Benz AMG is having steering problems on full lock at low speed - what do I do? 6 Jan 2017 (Ask HJ)
  We own a Mercedes-Benz AMG 4matic with the same issue that you have written about on the Mercedes-Benz GLC and GLA a few days ago. So far we have had the...
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  Rejecting a used car 26 Jun 2015 (Ask HJ)
  Last Saturday I collect my used Honda S2000 2004 with 112k on the clock. The car was described as fully serviced with a recent service but with a few minor...
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  Dealer won't pay for faulty car - what are my rights? 1 Jul 2014 (Ask HJ)
  We are a couple who are not very car savvy and certainly not mechanically minded. Three months ago, we bought an eight year old Peugeot 207 with 70,000...
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  My new Audi A3 automatic is going to take nine months to arrive! What are my rights? 6 Sep 2010 (Ask HJ)
  I signed an order and paid the deposit on a new Audi A3 Cabriolet automatic on 24 May and the order says for delivery in mid-September (although the dealer...