Seat Ibiza 2018 (18) - Seat - Approved used under Warranty - Rejection ?

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Mon 3 Jun 2019 22:25
Seat Ibiza 2018 (18) - Seat - Approved used under Warranty - Rejection ? - KTM_King

Good evening all,

I currently have a Seat Ibiza purchased end of Jan as approved used.

It still has 1 year 8 months remaining warranty and has been in my possession 4.5 months.

It's had two tow-away repair's undertaken by two different dealerships (not the purchasing dealership mind) for major faults. The first was 3 months into ownership, and the second was 2 weeks after that first date.

Neither main dealer has successfully fixed the issue in question and its becoming very unreliable, having been in to these two garages for a week each time.

On Friday and Sunday the faults previously fixes came about again.

This is alongside one re-call, and two other pieces of warranty work (another one of these is still outstanding).

Can anyone advise if rejection of the vehicle is possible?

It has other outstanding issues that haven't been fixed (electronics inside) plus the Stop Start hasn't been functioning since the last Dealership (same Franchise) repair.

Noting that Consumer Law (2015) states three ways a vehicle can be returned:

The one Im interested in is "Final right to reject (which extends for the first six months)

Ive read that after 30 days on a major fault the dealer has one chance to repair the vehicle (https://www.whatcar.com/news/your-legal-rights-if-something-goes-wrong-with-your-car/n3307) “If the fix doesn’t work, you are entitled to a refund”

Any experience on this would be much appreciated.

The Dealership in question hasn’t been helpful (ignoring my email for four days) until Seat HQ intervened.

Thanks! Look forward to hearing from you

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Tue 4 Jun 2019 13:10
Seat Ibiza 2018 (18) - Seat - Approved used under Warranty - Rejection ? - Palcouk
Any rejection is against the supplying dealer, and aparantly you have had repairs/investigations done by another dealer, even if a Seat franchise.
So you need the supplying dealer to rectify, or deal with the problem
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Tue 4 Jun 2019 17:58
Seat Ibiza 2018 (18) - Seat - Approved used under Warranty - Rejection ? - leaseman

Spot on! It was a used car when purchased. Contract is with the selling dealer. Not any SEAT Dealer you choose. Not SEAT UK. You have to give the supplying dealer a chance to rectify. Period.

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Sat 13 Jul 2019 08:45
Seat Ibiza 2018 (18) - Seat - Approved used under Warranty - Rejection ? - KTM_King

Good morning all,

Update to this thread.

Since posting, later that week the vehicle required breakdown recovery to Seat due to the present issue throughout previous repairs being prevalent.

This was looked at by the supplying trader. Ive since found that supplying trader also covers those under the same franchise - as such this is now two repairs at the supplying dealer (with an additional repair elsewhere under the Seat banner).

Following collecting said repaired vehicle up yesterday the same issue raised itself 21 miles away, when nearly at my home. The issue is still present and I am predicting recovery, as per the last three times this has occurred... Photographic evidence has been taken again.

Thanks for the support. Any further advice over my position would be greatly appreciated.

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Fri 2 Aug 2019 16:43
Seat Ibiza 2018 (18) - Seat - Approved used under Warranty - Rejection ? - craig-pd130

From the section on consumer law on this site:

During the first six months of ownership:

The consumer returns the goods in the first six months from the date of sale and requests a repair or replacement or a partial refund. In that case, the consumer does not have to prove the goods were faulty at the time of sale. It is assumed that they were. If the retailer does not agree, it is for the retailer to prove that the goods were satisfactory at the time of sale. This comes from Sale and Supply of Goods to Consumers Regulations 2002, derived from EU Directive 1999/44/EU which became Clauses 48A to 48F inclusive of the Sale of Goods act in April 2003

The first fault manifested itself 3 months after you bought the car, so in consumer law, the fault was assumed to be present when you purchased it. The dealer cannot deny this. You've given the supplying dealer chain several of opportunities to fix the problems, and they have failed to do so.

Write a letter to the supplying dealership's managing director which lists precisely (with specific dates) every time the car has broken down and fixes have been attempted. Write that given the ongoing problems, you believe the car is not fit for purpose and you demand either a like-for-like replacement, or a refund (you won't get a full refund, some value will be deducted for the use you've had, despite the breakdowns), otherwise you will pursue the matter through the court. If the car cost less than £10K, it's Small Claims. If it's more than that, it's regular courts.

You then need to send this letter recorded delivery, keep a copy for yourself and staple the proof of postage to the copy so it is a 'matter of record' if you need to take them to court.

Good luck.

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