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  Can I reject a vehicle that broke down while being delivered to me? 30 Jun 2020 (Ask HJ)
  A new Volkswagen campervan has broken down whilst being driven to me on trade plates. It is being registered to me from 1 July 2020 and all monies have...
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  I bought a used car advertised as having two previous owners but it actually has eight - what can I do? 9 Mar 2020 (Ask HJ)
  I brought a 2010 Mercedes-Benz CLC three weeks ago. It was advertised as two previous owners but when I got the logbook yesterday it has eight. What should...
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  Golf GTI needs a new engine - who should pay? 8 Nov 2011 (Ask HJ)
  1st November my Golf GTI, which I have owned from new, cut out without any warning and would not restart. It was recovered to the local Volkswagen...
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  I've just bought a Vauxhall Astra with a power steering fault - how should I proceed? 17 May 2010 (Ask HJ)
  I've just bought a Vauxhall Astra 1.4 16v SXi 3dr with 7600 miles on the clock. After using it for four days, the power steering seems to fail when going...
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  My car has a hidden accident history - what are my rights? 21 May 2016 (Ask HJ)
  I purchased a used car seven months ago and have just discovered that it was involved in an accident. Water has also started to enter the car, causing...
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  What are my rights if I bought a used van with an undisclosed worn clutch? 24 Jan 2017 (Ask HJ)
  I bought an SWB van from the dealer on 19 January 2017. It had a full service history, 123,000 miles and I paid £2400 with VAT. I drove home and left...
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  New car problems - can I demand a replacement? 16 Mar 2016 (Ask HJ)
  I purchased a new Mercedes A200d a few weeks ago. Within three days I had to take it back through problems with the lights. Have now returned it again...
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  My Jeep Renegade went into limp mode - can I reject the car? 7 Feb 2022 (Ask HJ)
  I purchased a 2016 Jeep Renegade from a Jeep dealer four days ago and used my car as part exchange. Today is day four and the car accelerator stopped working...
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  My car has suffered premature alternator failure. The carmaker won't help with the £1100 bill, so what now? 10 Jun 2021 (Ask HJ)
  The alternator on my 2017 Honda Civic has gone after only 33,000 miles, which suggests the parts was not fit for purpose or faulty. The dealer has contacted...
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  Can we reject a car after clutch failure? 10 Sep 2016 (Ask HJ)
  One of my relatives bought a 14 month old Nissan Note three weeks ago from a Ford dealer. The vehicle was a previous fleet car, and had 14,000 mile on...
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  New car has faults - where do I stand? 10 Aug 2016 (Ask HJ)
  I have just bought 2011 Kia Cee'd from a non Kia dealership with a full MOT with no advisories. I bought the car 2 weeks ago. I contacted the garage for...
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  What consumer rights does a buyer have when purchasing a classic car from a dealer? 22 Feb 2018 (Ask HJ)
  What consumer rights does a buyer have when purchasing an older, or classic, vehicle from a dealer? For example, if the advertisement states that the car...
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  A used car we bought has some worrying MoT advisories - were we misled by not being informed of these? 27 Aug 2018 (Ask HJ)
  We just purchased a 2014 Nissan Qashqai. I stupidly did not ask about the recent MoT history before we purchased it. It passed in July 2018, but does...
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  Can I reject an ex-driving school car? 22 Jul 2014 (Ask HJ)
  Approximately 3 weeks ago I purchased an 8 month old Audi car from an Audi main dealer. I have now discovered from the V5C issued by the DVLA that the...
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  Faulty Range Rover - should the dealer pay for the repairs? 29 Sep 2014 (Ask HJ)
  I have a 2006 Range Rover Vogue, which has developed a problem with the ignition. If you remove the key you cannot get the key back into the ignition....
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  Consumer rights - was I mis-sold my Skoda? 6 Oct 2015 (Ask HJ)
  Having checked on Skoda website, I find that my car is one of the vehicles effected by the emissions cheat. I feel strongly about mis-selling and potential...
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  Renault Kadjar fault - does the dealership have to fix it? 24 Jan 2022 (Ask HJ)
  I have had my Renault Kadjar for less than two months and it has been in the garage twice. This time the engine management light has come on and it's saying...
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  Is a replacement fly wheel covered by my warranty? 14 Jan 2022 (Ask HJ)
  I bought a used 2017 Audi A6 Avant in April 2021 with 29,000 miles on the clock from a main dealer. It's now January 2022, the car has a mileage of 45,000...
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  There's a fault with a car we bought from a secondhand dealer. Do we have to pay for diagnostics? 5 Jul 2021 (Ask HJ)
  A car we bought from a secondhand dealer clearly had a fault on purchase but we only detected it when driving home on the motorway. Do we still have to...
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  I was sold a Euro6-compliant car, which I've now discovered isn't compliant. What can I do if I was mislead about buying the vehicle? 3 Mar 2020 (Ask HJ)
  I have a car that was sold to me as Euro6 compliant due to the AdBlue system. However, when entering the reg number on London's ULEZ checker it states...