What is life like with your car? Let us know and win £500 in John Lewis vouchers | No thanks
Can we reject a car after clutch failure?
One of my relatives bought a 14 month old Nissan Note three weeks ago from a Ford dealer. The vehicle was a previous fleet car, and had 14,000 mile on the clock. After driving less than 300 miles the clutch failed. It would appear to have been completely burnt out.
The selling dealer is suggesting that it could be down to the style of driving. Yet we do not know how the car might have previously have been driven. The dealer is replacing the clutch, but what would be our rights to reject the car and have the money refunded after this short period of time, as she would have little faith in it now.
The selling dealer is suggesting that it could be down to the style of driving. Yet we do not know how the car might have previously have been driven. The dealer is replacing the clutch, but what would be our rights to reject the car and have the money refunded after this short period of time, as she would have little faith in it now.
Asked on 10 September 2016 by Bruce Jackson
Answered by
Honest John
Clutch failure is very common on the K13 Micra and current Note. She could invoke the Consumer Rights Act 2015 and Fords will know that, but it could go to a test case and the judgement could be that she was being 'unreasonable' because the problem had been promptly attended to. See: www.honestjohn.co.uk/faq/consumer-rights/
Similar questions
I brought a Skoda Yeti from a Skoda main dealer four months ago for £7000. I've been on maternity leave and only drove the car small journeys (only done 1500 miles). I recently went back to work via the...
I bought a 2009 Mitsubishi Outlander from a main dealer 14 months ago. Since then it has needed two clutches and a gearbox. The clutch failure is caused by crankshaft oil seal failing and contaminating...
I bought a 2009 MINI Cooper S in February. Since then I have put 1100 miles on it. About a month ago, I noticed it was making a strange screeching noise when I pulled away from a standstill. My local garage...
Related models
Practical design and spacious cabin. Reasonably comfortable. Clear instrument binnacle. Some clever technology on upper grades.