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  I've bought a used car with a major fault - is it the dealer's responsibility to repair it? 8 Nov 2012 (Ask HJ)
  Two weeks ago I bought a used car from a small dealer with a three-month warranty. I have just found that there is a split in the main turbo hose. I have...
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  Why aren't consumable fluids included in Peugeot's service plans? 8 Nov 2012 (Ask HJ)
  A word of warning for other readers. We took out a tailor made service plan for our then 3-year-old Peugeot 207 provided by our local dealer. The brochure...
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  Issues with my used Smart car. 20 Sep 2012 (Ask HJ)
  I purchased a car from a dealer 5 weeks ago. At the time he had said he had replaced all the plugs but if had problems to bring the car back. 2.5 weeks...
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  3 Series misfiring 8 Jul 2012 (Ask HJ)
  I have owned this car since February 2012, local BMW dealership investigated intermittent engine misfire in February and advised loose coil pack, but a...
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  Neglected facts/safety issue from main dealer purchase 29 Sep 2011 (Ask HJ)
  On the 15/09/2011 I purchased a 57' Nissan X Trail (New Shape) from the main dealer, Cooperative Group, 200 miles from where I live. Before purchase I...
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  Water pump seized after six days 24 Jun 2011 (Ask HJ)
  I have just bought a Vectra from a dealer, the dealer provided it with a third party warranty covering up to £500 parts and labour. Within 6 days of...
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  Warranty from small dealer? 9 May 2011 (Ask HJ)
  My stepson recently purchased a 2007 Ford Focus that had been advertised on eBay by a private dealer (trading from home, but with trade plates, VAT registered...
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  Touareg valve chest problem 28 Mar 2011 (Ask HJ)
  I have a Volkswagen Touareg on an 05 plate, which I bought three-months-old from Volkswagen dealer. All the servicing had been done by VW but the last...
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  Timing belt snapped on first journey 18 Mar 2011 (Ask HJ)
  I purchased a Volvo C70 convertible on 25th March from a Birmingham car dealer that stocks over 50 cars. The timing belt snapped on the way home between...
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  I bought a 2004 Audi A4 with a gearbox fault two weeks ago - should the dealer repair the gearbox? 11 Jun 2010 (Ask HJ)
  I bought a 2004 Audi A4 1.8t Avant S Line with 75,000 on the clock from a dealer in Doncaster. I paid £8500 which included six months' tax. After a couple...
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  VW Polo specification changes 21 Jan 2010 (Ask HJ)
  My wife ordered a new Polo 1.4SE DSG on 15 June 2010 against a specification/price list dated 1 April 2010 and brochure 1 March 2010. We collected the...
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  Braken butty 11 Apr 2009 (Ask HJ)
  I would much appreciate your advice. I bought a 2003 BMW E46 M3 from a Honda dealership a few weeks ago. A "safety check", including a brake inspection,...
• Car won't start in the garage after MOT & Service 6 Oct 2018 (Forum)
  now being told that car still isn’t starting due to valve damage.   They’re now saying that this is going to be a big job and cost a lot of money.   I’ve pointed out to them that traders have a responsibility of care under the Consumer Rights Act
• Merc C350 2006 - Just bought a Merc finally - faults already! 11 Mar 2016 (Forum)
  not much love for those) but I presuming under my consumer rights I can just take the car back to the dealer and insist/politely request they investigate and rectify the faults that are showing as presumably these faults wouldn't have just appeared this week. Thoughts? Many thanks.  
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  I found out my vehicle is older than I was told - is this a case of mis-selling? 29 Jun 2018 (Ask HJ)
  I purchased a Range Rover Evoque in March 2017 from a main dealer. The salesman said it was first registered in November 2016. The warranty was three years...
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  Ford Fiesta ST clutch failure 21 Sep 2016 (Ask HJ)
  I bought a new Ford Fiesta ST in March ago. Last week the car was losing power. I called the AA and was told that the clutch was slipping. The car was...
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  A car I bought has been off the road for a month having warranty work carried out - can I ask for a new warranty? 7 Aug 2019 (Ask HJ)
  I recently bought a car with a three-month warranty. After purchase, a number of defects came to light. The dealer from whom I bought the car agreed to...
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  Advice on claiming costs from a Main Dealer for serious problem with a used car 6 Oct 2012 (Ask HJ)
  On 13 July purchased 2006 Hyundai Santa fe from local Hyundai main dealer for £12500 described as 1 owner 43241 miles with 12 month warranty. 0n 28 August...
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  Problem with trade sale car 21 Mar 2011 (Ask HJ)
  Three weeks ago we bought a Renault Espace (2.2dci Privilege Y plate with 102,000 on the clock) from a trader working from home who advertised on Auto...
• Bad Garage guide ! 13 May 2016 (Forum)
  :  www.honestjohn.co.uk/faq/consumer-rights/ It's all well and good telling people to avoid the bad garages, but if any negative reviews are deleted or censored, then it's impossible for people to know which ARE the bad garages !