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A car I bought has been off the road for a month having warranty work carried out - can I ask for a new warranty?
I recently bought a car with a three-month warranty. After purchase, a number of defects came to light. The dealer from whom I bought the car agreed to put all of these right, but it took several weeks for one part that needed to be replaced to be supplied, and I was deprived of my car for a month.
Once the car had been returned to me, it became apparent that two of the repairs that had been signed off as having been carried out had not, in fact, been done and another fault also became apparent. The dealer has agreed to rectify these, which will mean returning the car to him for a further period.
I have asked for a new warranty, as the original is about to expire within the next week and I would like some surety that the repairs have indeed been done, and done properly. As I did not commission the work, I have no invoice - my only proof, such as it is, is my own typed list of issues with his additions saying 'repaired' or 'replaced' beneath each item. He says he cannot issue a new warranty.
Who is the more reasonable party in this matter and do I have any rights in this regard?
Once the car had been returned to me, it became apparent that two of the repairs that had been signed off as having been carried out had not, in fact, been done and another fault also became apparent. The dealer has agreed to rectify these, which will mean returning the car to him for a further period.
I have asked for a new warranty, as the original is about to expire within the next week and I would like some surety that the repairs have indeed been done, and done properly. As I did not commission the work, I have no invoice - my only proof, such as it is, is my own typed list of issues with his additions saying 'repaired' or 'replaced' beneath each item. He says he cannot issue a new warranty.
Who is the more reasonable party in this matter and do I have any rights in this regard?
Asked on 7 August 2019 by Gill Wing
Answered by
Honest John
Don't worry too much about the three-month warranty. The dealer is normally liable for any faults that could have been present or developing on date of sale for six months from the date of sale. But it would make sense to send a dated letter listing what was wrong, what was fixed, what was not fixed and requesting that all faults are fixed within 14 days or you will seek to reject the car using the Small Claims Track of the County Court. Send it by Post Office Special Delivery, keep a copy, and staple the certificate of posting to the copy so it becomes a ‘matter of record’ to show the court that you attempted to resolve the matter "reasonably" without involving the court. See: www.honestjohn.co.uk/faq/consumer-rights/
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