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Neglected facts/safety issue from main dealer purchase
On the 15/09/2011 I purchased a 57' Nissan X Trail (New Shape) from the main dealer, Cooperative Group, 200 miles from where I live. Before purchase I phoned the garage to make sure it had no towbar fitted and also on inspection I told the salesman the same.
Because it was raining that day I trusted the dealer and did not check underneath the vehicle. A few days later a friend of mine noticed that a towbar had previously been fitted to the vehicle and that a crash beam that would normally be behind the rear bumper was missing.
He also noticed that there was missing fixings to the rear mudguard trims which made them loose. From a safety aspect should I be concerned about the missing crash beam and of the loose trim? In the belief that the dealer knew what he was selling what should I say or expect from the dealer who says 'they offer only the highest standards of value and service?'
Because it was raining that day I trusted the dealer and did not check underneath the vehicle. A few days later a friend of mine noticed that a towbar had previously been fitted to the vehicle and that a crash beam that would normally be behind the rear bumper was missing.
He also noticed that there was missing fixings to the rear mudguard trims which made them loose. From a safety aspect should I be concerned about the missing crash beam and of the loose trim? In the belief that the dealer knew what he was selling what should I say or expect from the dealer who says 'they offer only the highest standards of value and service?'
Asked on 29 September 2011 by JANET Dearnley
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Yes. You are entitled to demand that the vehicle is restored to the condition it should be in or demand that the dealer gives you your money back. Law here: www.honestjohn.co.uk/faq/consumer-rights/
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