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How much should I expect Land Rover to contribute to my engine repair? 22 Dec 2016 (Ask HJ)
I have owned and loved a Land Rover Discovery 4 for the last 6 years and the mileage is 59,500. Two weeks ago catastrophic engine failure occurred. This... -
Is my used warranty legal? 15 Mar 2014 (Ask HJ)
I have just collected a second hand Vauxhall Corsa from our local car dealership and have been given a 'six month specific warranty'. The warranty details... -
I've bought a MINI Cooper with a gearbox fault - am I covered under consumer protection for the cost of repairs? 10 Sep 2010 (Ask HJ)
I've just purchased a MINI Cooper 54 plate, costing me £6299 from a small dealer. I have finance on the £6000, and have paid £299 cash. I bought it on... -
Dealer misled me about a preregistered car - can I take legal action? 28 May 2017 (Ask HJ)
I bought a pre-regisered car. At the time of buying, the risk involved (driving a car which is not registered under my name) wasn't mentioned. My understanding... -
Mazda CX-3 blocked heater matrix - will my warranty cover it? 22 Feb 2022 (Ask HJ)
I have a Mazda CX-3, which I bought from new from a Mazda dealer. It has a full service history and 14,500 miles. As of the past few months the air conditioning... -
I unknowingly bought a remapped van - do I have to pay to fix the problems this remap has caused? 5 Jun 2018 (Ask HJ)
I bought a 2013 Volkswagen Transporter from a Volkwagen commercial van dealer in Wales six months ago. I've already had the van back there for a couple... -
Who is liable for fault on my Audi A4? 19 May 2012 (Ask HJ)
I bought an Audi A4 on 02/11/2011 from Midlands Motors in Birmingham. There was a 2 year external warranty offered. Approx 1 month & 400 miles ago... -
A buyer bought, modified and then broke a car I sold him. Can he legally claim money from me? 12 Jan 2021 (Ask HJ)
I live in Scotland and sold a car privately to someone from England, the new owner later sent me a text to say it was running fine after he had done a... -
Dealer is refusing to refund for work done on a faulty van - what are our options? 13 Jul 2017 (Ask HJ)
I recently purchased a used Volkswagen Transporter T5 automatic from a used car dealer. The van came with very little service history and due to its mileage... -
What are my legal rights against a dealer who sold me a car without a service history? 8 Feb 2017 (Ask HJ)
My 2015 Mercedes-Benz A45 AMG was used and advertised by a dealer. The advert stated it had a performance exhaust fitted (an extra) and a full Mercedes-Benz... -
I've bought the wrong car - can I get a refund? 27 May 2014 (Ask HJ)
Last week I bought what I believed to be a Chrysler Grand Voyager from a dealer in Newcastle. I live in a remote area of Scotland so had to do my research... -
Garage will remove particulate filter to fix the warning light - is that legal? 6 May 2014 (Ask HJ)
I purchased a 2006 VW Golf from a second hand dealer approximately 1 month ago. Recently the engine management and particulate filter warning lights came... -
Dealer can't fix the used car I bought 28 Sep 2012 (Ask HJ)
I bought a 13 month old 20,000 mile Peugeot 3008 from Peugeot dealer 4 weeks ago. There were about 7 or 8 issues needing attention when I picked car up... -
Bought used van- air con not working 11 Sep 2012 (Ask HJ)
07 June 2012- I bought a van from Anchor Vans 06 July- drove van for first time after buying it, air con was not working 20 July- local garage did air... -
Issues when buying a motorhome - where do I stand? 21 Mar 2012 (Ask HJ)
I recently purchased a very expensive motorhome from a dealer. Before completing the purchase the dealer agreed to rectify an engine manangement warning... -
My newly-bought used car has a cracked alloy. What are my rights with the dealer? 20 Nov 2020 (Ask HJ)
I bought a used approved 2018 Mercedes E-Class from a Jaguar dealer. It's still under manufacturer warranty and I opted for year extended dealer warranty.... -
I asked for 50,000 miles per year on a PCP contract - the dealer has only given me 8000, what are my rights? 20 Dec 2017 (Ask HJ)
I bought a car and requested 40,000 - 50,000 miles per annum on a PCP term. This is also shown in an email to the dealership. However, it’s come to light... -
I bought a used car but it's faulty and now the dealer is being difficult - what can I do? 16 Jun 2017 (Ask HJ)
In April I bought an Audi S4 from a used car dealer. From the outset I didn't feel happy with the purchase and felt that the car didn't drive very well... -
How should I proceed with the garage that sold me a BMW 118i with a faulty battery? 15 Dec 2010 (Ask HJ)
I bought a 2-year-old BMW 118d last May from the local BMW dealer. It is a fantastic car, but the stop-start function didn't work from day one. I reported... -
Warranty problem with a used van 25 Aug 2011 (Ask HJ)
I have a real heartache over my newly purchased 07 plate Berlingo van and really hope you could point me in the right direction! On 6th of June this...
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