Last week I bought what I believed to be a Chrysler Grand Voyager from a dealer in Newcastle. I live in a remote area of Scotland so had to do my research and shopping online - with the proviso that I could decline the car if not as described.

I travelled to Newcastle last weekend, inspected the car and bought it. At the time I did think that the boot looked smaller than the photos I had seen, but thought that this was as the seats were right back. All the paperwork - V5, service history, warranty etc stated the model was a Grand Voyager, so I paid my money and went back to Scotland with the car.

However five days after bringing it home I was talking to a friend whose wife owns a Grand Voyager and he told me he was sure that my car was much smaller. He got her to bring her car up and sure enough - there's about a foot of difference. I called DVLA - my car is definitely registered as a Grand Voyager.
I contacted Chrysler with the number plate and VIN details and the rep confirmed over the phone that it is indeed a Voyager but not a Grand, she thinks there has been a mix up during initial registration.

The dealership have been great and have offered to either take the car back or source me the model I've paid for but I'm waiting to hear back from the finance company who were unsure where I stood and wanted more clarification that the car is wrong.

I took it to a Chrysler garage yesterday who confirmed the model is incorrect but wouldn't put that on paper for me. They did offer to speak directly to the finance company though. As the money has already been paid by them they are not giving me any clear direction on whether I can change the car or not. I would have thought that as I have signed for something which is not what it claims to be that it wouldn't be a problem? Any thoughts?