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• Car blew up & and was stolen the same day I bought 13 Jul 2024 (Forum)
  this means, but they let me test drive it and let me drive away with it with a children's seat in the front, so I'm fairly sure my consumer rights would have been intact).  As soon as I got on the motorway home, the car suffered a catastrophic failure. Smoke out the back, smoke out the front
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  I have been waiting four months for my Toyota mud flaps, what are my options? 26 Jan 2024 (Ask HJ)
  I purchased a new Toyota Yaris Hybrid in Sept 2023 and am very happy with the car. My order included supply and fitting of mud flaps. On collection I...
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  I traded in a motorbike with neg equity and my new bike broke down. What do I do? 13 Aug 2020 (Ask HJ)
  I traded in a motorbike and the bike I bought had no service history. It broke down in the first week so the dealer agreed to repay a new finance agreement....
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  Water leaked into the engine of my van and now its ruined the ABS - what can I do? 24 Jul 2017 (Ask HJ)
  My 2013 Peugeot Boxer had water leak into the engine compartment, this has been happening from new. It's damaged the computer and the ABS system. Estimated...
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  Our 12 month old Range Rover caught fire - will we get our money back? 5 May 2017 (Ask HJ)
  My brother bought a 2016 Range Rover Sport a month ago. Last Friday the car caught fire in as my sister-in-law was parking it. The engine compartment was...
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  My new Audi Q5 hasn't come with the options that were promised - what do I do? 4 May 2017 (Ask HJ)
  I have bought a new Q5 2017 and ordered some options on the car. However they aren't 100% complete as per list on the Audi website and brochure. I've paid...
• Landrover Freelander - Consumer Rights Act 2015 10 Feb 2017 (Forum)
  In October last year I bought a 6 year old Landrover Freelander from a registered car dealer for £15,600. The car was serviced, MOT'd and had a...
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  Can I reject my car over its missing service history? 5 Oct 2016 (Ask HJ)
  I purchased a used Renault Clio from a dealer six weeks ago and found out when I got home that I didn't have any service history. The salesperson has told...
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  New car has broken down - what reccorse do we have? 23 Sep 2016 (Ask HJ)
  Three months ago my daughter bought a second hand car. The garage assured us that it would be serviced before collection, but three months later, having...
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  Damage to vehicle - where do I stand? 17 Aug 2016 (Ask HJ)
  I bought a van to convert to a camper 8 months ago and due to the fact it has been stored as work has been done to it I have only just noticed the sliding...
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  Two breakdowns following Volvo services - are they linked? 21 Apr 2016 (Ask HJ)
  In July 2014 my 2007 Volvo XC90 was serviced by my local dealer. Within 100 miles it lost power and limped along at a top speed of 25mph. The fault was...
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  BMW 318d N47 engine failure 11 Apr 2016 (Ask HJ)
  I have a five year old 318d with a N47 engine that has suffered a cam chain failure resulting in an engine write-off. BMW have offered to cover 50% of...
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  Diesel repeatedly leaking into sump 4 Jan 2016 (Ask HJ)
  Since buying the car in Jan 2015 it has suffered from diesel leaking into the sump from the fuel pump on 3 occasions. On the first 2 occasions the pump...
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  Engine destroyed due to spark plug failure 28 Apr 2015 (Ask HJ)
  A few weeks ago the spark plug failed on my 2010 Ford Fiesta, damaging the engine in the process. As a result I've been told it will cost £3300 to repair...
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  Can I fit a towbar to my i10? 9 Apr 2015 (Ask HJ)
  I recently purchased a new Hyundai i10 from my local dealer. When buying the car, I asked about fitting a towbar to tow a small trailer. The salesman said...
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  Buying a used Kia Cee'd 11 Oct 2014 (Ask HJ)
  I went to view a used Kia Ceed recently, which was advertised with "full service history". The car is being advertised by an independent dealer and it...
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  Faulty car - can I demand a refund? 24 Mar 2014 (Ask HJ)
  I bought a used Mazda MX5 three months ago from a dealer. The car had just 65 miles on clock and was just a couple of months old. The franchised dealer...
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  Why won't my warranty cover my Audi A4's shock absorbers? 5 Oct 2013 (Ask HJ)
  My Audi A4 is in for MoT as I write. At the beginning of the year I was given an insurance against MoT failure to the tune of £750. It says quite clearly...
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  Why won't the RAC warranty cover a timing chain failure on my BMW 318d? 21 Sep 2013 (Ask HJ)
  Our BMW 318d ES N47 has suffered a broken timing chain. We bought it at 75,000 miles. The chain failed at 103,000 miles. The RAC warranty won’t pay up....
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  Service history not as advertised 5 Jul 2013 (Ask HJ)
  I bought a used Mercedes-Benz from an approved dealer in September 2011. The car was advertised as FSH, but no service book was supplied as the Mercedes...