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Our 12 month old Range Rover caught fire - will we get our money back?
My brother bought a 2016 Range Rover Sport a month ago. Last Friday the car caught fire in as my sister-in-law was parking it. The engine compartment was burnt out completely and the original dealer has supplied a complimentary replacement. What is my brother's position - is the dealer responsible or Land Rover? Will he be supplied with an equivalent car or get his money back?
Asked on 5 May 2017 by Mick-the Miller
Answered by
Honest John
Pleased to say this is the first complaint about Range Rover Sports for 11 months. In this case we don't yet know the cause of the fire. If something somehow blew into the engine compartment and caused it then it's an insurance matter. If the failure of a component caused it then it's the dealer's responsibility and he has to supply your brother with an equivalent car. The dealer will take it up with Jaguar Land Rover, but that's between the dealer and JLR. Dealer liability is to your brother. See: www.honestjohn.co.uk/faq/consumer-rights/
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