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I have been waiting four months for my Toyota mud flaps, what are my options?
I purchased a new Toyota Yaris Hybrid in Sept 2023 and am very happy with the car.
My order included supply and fitting of mud flaps. On collection I was told that Toyota had no stock of mud flaps but that they would be fitted later. 4 months on my dealer still says they have no stock and no ETA.
Looking at the Toyota user forums its seems this is a very common problem on many Toyota models..
What should I do? How long is it reasonable to wait and are my consumer rights affected?
My order included supply and fitting of mud flaps. On collection I was told that Toyota had no stock of mud flaps but that they would be fitted later. 4 months on my dealer still says they have no stock and no ETA.
Looking at the Toyota user forums its seems this is a very common problem on many Toyota models..
What should I do? How long is it reasonable to wait and are my consumer rights affected?
Asked on 26 January 2024 by Pete
Answered by
David Ross
If the part is in short supply then the unfortunate consequence of this is a long wait, which has likely affected other customers. You have the option to make regular enquiries about the outstanding parts, but if you are not prepared to wait any longer your best option may be to ask for a refund and source a set of mudflaps from an aftermarket supplier.
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