Refine by channel:  Ask HJ (1222)    Forum (185)    News (94)    Article (17)    FAQs (3)    productReview (3)  

Sort by: Relevance | Newest first | Oldest first

• 
  Should my BMW dealer pay for my wrecked Mini One engine? 19 Jun 2013 (Ask HJ)
  My daughter has owned a 2007 Mini One 1400cc for the past four years. The car was regularly serviced at our local BMW dealership. Last week the car stopped...
• 
  Who is liable to repair these faults? 12 Jun 2013 (Ask HJ)
  I recently bought a second car and on my receipt it states three months warranty. On contacting the dealer he now says it is on major components only,...
• 
  Juddering clutch on 57-plate Astra 6 Dec 2012 (Ask HJ)
  I am experiencing clutch judder in my 1.6 petrol Astra in 1st, 2nd and reverse gear. The car has done 41K miles and is a '57 plate. I bought it last Friday...
• 
  Buying a Mitsubishi Shogun - Is this reasonable? 15 Oct 2012 (Ask HJ)
  Is £16K reasonable for a 51K mile, May 2009 Shogun Elegance (with sat nav and reversing camera)? Car was last serviced at 42K miles in March 2012 -...
• 
  Extended warranty claim refused as "it's not mechanical" 31 May 2012 (Ask HJ)
  I have an extended warranty on my 2007 Seat Altea. It states that it covers "all mechanical and electrical components" except those listed in exclusions....
• 
  Uncertain used car history 15 Nov 2011 (Ask HJ)
  In August I bought a used 2008 Mazda from a trader & with exception of replacement door locks was assured there had been no accident damage or repairs. Couple...
• VW Passat - Used cars - your rights - THIS IS NOT LEGAL ADVICE 7 Sep 2011 (Forum)
  , etc. However, twice in the first month I had the car, the car went into 'safe' or 'limp' mode with a sudden loss of power on the motorway. Very scary if anyone of you have experienced this! I was advised by Consumer Direct to repair, replace or reject the vehicle as I have only had it 4 weeks
• 
  Clutch replacement - six months after purchase 11 Jan 2011 (Ask HJ)
  We bought a '55' plate C3 diesel on 11 May 2010. The clutch failed at Christmas at a cost of some £600 inc VAT. The dealer who supplied the car also carried...
• 
  Cheap trick 14 Aug 2010 (Ask HJ)
  An elderly friend bought within the last few months from a recognised retailer a Vauxhall Vectra for £1,400. The car has now had to be taken to the workshops...
• 
  Warrant piece 12 Jun 2010 (Ask HJ)
  I exchanged my Mercedes A-Class for a Subaru Forester, and was given a basic 3-month warranty with it. I also took out extra warranty with Warranty Direct....
• 
  I think I've bought a 'clocked' car - what should I do? 25 May 2010 (Ask HJ)
  I purchased car on 28/10/09 for £6999 from a trader. Since then I have found out that the car has done 117,000 miles, dated 24/6/09. When I got it, it...
• 
  I've bought a Vauxhall Corsa which I've found to have been repaired and resprayed. What can I do? 15 Sep 2010 (Ask HJ)
  I'm an idiot. I bought a Vauxhall Corsa 1.2 SXI from a dealer on a personal loan. I've overpaid for it, handed my part-ex in and ended up with a car which...
• 
  My car keeps going back to the dealer under warranty for a water leak. What rights do I have? 3 Feb 2021 (Ask HJ)
  I purchased a 2018 BMW convertible from a BMW dealership with 4000 miles on the clock. The car has been back to the dealership on five occasions for a...
• 
  Is the dealer responsible for selling me a Mercedes-Benz B-Class with a rust problem? 18 Feb 2012 (Ask HJ)
  I would be grateful if you could provide advice on the following issue I am having with Mercedes-Benz. I purchased a B-Class from the used approved scheme...
• 
  Honda Jazz is missing advertised air-con 3 Apr 2011 (Ask HJ)
  Bought a Honda Jazz from 'The car shop megastore' in Doncaster, which was advertised online as having air con. When I went I didn't know what to look...
• 
  Bought a bad car, what are my legal rights? 26 Jan 2011 (Ask HJ)
  We bought a used Ssangyong Musso last August from a garage for £1500 (reduced from £2000). We were given a three month warranty and a 12 month MoT....
• 
  Strange Rover 28 Aug 2010 (Ask HJ)
  Three weeks ago I bought from a main Land Rover dealership, 150 miles away from where I live, a 3-year-old, 22k mile, one owner Range Rover, for a fair...
• Sale of Goods Act etc etc 3 Jun 2009 (Forum)
  There has been a bit of discussion recently in the press about an EU Directive which, in countries where adopted (apparenly most of the rest of Europe) gives consumers 2yrs guarantee on stuff they buy. UK Government has said it's a bit irrelevant here as SOGA etc gives people rights for up to 6
• 
  I'm having electrical issues with my new hybrid. What are my rights to return it? 17 Jun 2020 (Ask HJ)
  I bought a new hybrid Subaru Forester at the end of March and did a 150-mile trip just before lockdown. Two weeks into lockdown, the low voltage alarm...
• 
  Accident history of our new car wasn't disclosed. What are our rights? 10 Jun 2020 (Ask HJ)
  My wife bought a MINI Convertible from a main dealer just before the covid pandemic kicked off and when she bought it, we took it back the next day as...