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  Should my BMW dealer pay for my wrecked Mini One engine? 19 Jun 2013 (Ask HJ)
  My daughter has owned a 2007 Mini One 1400cc for the past four years. The car was regularly serviced at our local BMW dealership. Last week the car stopped...
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  Wet footwells 25 Apr 2011 (Ask HJ)
  My peugeot 306 is leaking coolant from the internal heater ducts into the foot well. We have just done a rad clean on the car as the water was not...
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  Mazda CX-3 blocked heater matrix - will my warranty cover it? 22 Feb 2022 (Ask HJ)
  I have a Mazda CX-3, which I bought from new from a Mazda dealer. It has a full service history and 14,500 miles. As of the past few months the air conditioning...
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  Are Ford EcoBoost engines reliable? 21 Jan 2022 (Ask HJ)
  I am planning to buy a car and getting confused between a Ford Focus 1.0 EcoBoost Zetec vs the Ford Fiesta EcoBoost 1.0 Zetec. Can you please advise as...
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  Do I have any legal recourse against a garage that didn't disclose my car had been damaged? 14 Mar 2017 (Ask HJ)
  I bought a MINI from an approved dealer 12 months ago, it was an ex demonstrator. It recently developed an issue with the air con. When I took it into...
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  Is a £4000 repair bill acceptable for a 11 year old car? 10 Aug 2016 (Ask HJ)
  I purchased a BMW 645i from a BMW main dealer in May 2005. It has been maintained by them ever since at the required intervals. Recently I have just had...
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  Technical problem need advice 17 Feb 2013 (Ask HJ)
  Our car, a Golf TD is having problems starting. It has an intermittent problem when some days it takes a few seconds to fire. On one occasion it wouldn't...
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  Smokey BMW 320d 29 Sep 2012 (Ask HJ)
  My diesel 320d started emitting white smoke suddenly one day. One mechanic told me to put diesel fuel injector cleaner in it and service the car. It solved...
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  Starting issues with a 2004 Megane 12 Sep 2012 (Ask HJ)
  I have been experiencing an intermittant starting problem with my Renault Megane II for several weeks now. I press the start button, the engine turns over...
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  I was sold a Fiesta which had had a used engine fitted from a breaker's yard - what can I do? 4 Sep 2011 (Ask HJ)
  In March we bought a 2007 Fiesta with 46,000 miles on the clock. It seemed ideal, but in August a coolant pipe burst and the engine overheated. It was...
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  Fan drivers 25 Apr 2009 (Ask HJ)
  I recently wrote to you about a buying experience at a large car showroom when my sister bought a 2003/03 BMW 320d SE. I recommended she get her local...
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  Water pump failure on a used car - what are my rights? 14 Feb 2015 (Ask HJ)
  I recently bought a 2007 MINI Cooper from a dealer with a three month warranty. Within a few weeks of ownership, the car suffered a water leak and I’ve...
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  Could you publish my positive experiences with Warranty Direct? 30 Nov 2013 (Ask HJ)
  We have had Warranty Direct cover on our Citroen C6 for two years now. During that time we have had cause to make, I think, three claims, the latest after...
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  My Fiat Ducato camper broke down in France - is it the dealer's fault? 29 Jun 2013 (Ask HJ)
  I bought my Fiat Ducato 2.3-litre campervan three years ago when it was two years old with just over 5000 miles on the clock. Last October we came back...
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  Which small car could replace our increasingly-unreliable 2006 Ford Fiesta? 8 Jun 2013 (Ask HJ)
  We have a 2006 Fiesta 1.25 petrol Zetec 3-door that we have owned for six years. It has broken down twice in the last year (a plug of some sort let water...
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  Car rear brakes seized within 2 months of purchase in warranty - who is to blame? 24 Dec 2013 (Ask HJ)
  We bought a car from a small garage in November. Before we got the car it needed an MOT and service, which the garage did for us as part of the deal of...
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  I discovered our privately bought van has accident damage - what are my rights? 9 Apr 2023 (Ask HJ)
  I bought a used van privately in October 2022 (5 months ago). It has developed several faults during that time which I have put down to bad luck and had...
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  We sold a car 'as seen' but it now needs a new engine - where do we stand? 29 Mar 2017 (Ask HJ)
  My partner has just sold a year 2000 MGF via Ebay. The lady flew from her home on the Isle of Man to Gatwick, then caught a train to Slough. Following...
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  My high mileage diesel Hyundai i20 CRDi has developed a sluggish starting problem, is it time to get rid of it? 27 Feb 2017 (Ask HJ)
  My 2011 Hyundai i20 CRDi 90PS diesel has developed sluggish starting and oil splashed 3/4 way up the dipstick (checked after overnight standing). Coolant...
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  Rough idling Audi A4 8 Jul 2012 (Ask HJ)
  I have an ageing (53 plate, 120,000 mile) Audi A4 1.9 TDI. It has been a great car but over the past few months the idle has gone "lumpy" intermittently....