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Should I contest a parking charge we received after breaking down at a motorway services? 15 Sep 2011 (Ask HJ)
I have been issued with a charge of £80 by CP Plus for overstaying my welcome at Forton services on the M6 by three hours eight minutes. In fact, we had... -
Classic mistake 9 Aug 2011 (Ask HJ)
I recently bought a 1994 Mercedes 280SL at Barons Auctions, Sandown Park, Esher. The car did not reach its reserve and when the auction was over I approached... -
Renault CLio 'Y' Reg not firing up..!!? 9 Nov 2010 (Ask HJ)
I have a 'Y' Reg Renault Clio and about a week ago it started not firing up first time in a morning. I turn the ignition and I get the red 'oil can' light... -
Towing infernal 17 Jul 2010 (Ask HJ)
I have had my 2.0 litre petrol Focus Estate for over 10 years now and done about 107,000 miles on the original clutch with only one change of exhaust and... -
I've bought a used Rover 25 that has a lot of faults - do I have any comeback with the trader? 12 May 2010 (Ask HJ)
I recently bought a Rover 25 from a trader. It has low mileage and is a 2002 model with slightly tatty bodywork, but it was exactly what I was looking... -
Turblow 24 Jan 2009 (Ask HJ)
My friend took her 02 reg Volvo V50 turbo diesel into a branch of a national chain of repairers for a service. It was booked in over the Internet and included,... -
Should my BMW dealer pay for my wrecked Mini One engine? 19 Jun 2013 (Ask HJ)
My daughter has owned a 2007 Mini One 1400cc for the past four years. The car was regularly serviced at our local BMW dealership. Last week the car stopped... -
Wet footwells 25 Apr 2011 (Ask HJ)
My peugeot 306 is leaking coolant from the internal heater ducts into the foot well. We have just done a rad clean on the car as the water was not... -
Mazda CX-3 blocked heater matrix - will my warranty cover it? 22 Feb 2022 (Ask HJ)
I have a Mazda CX-3, which I bought from new from a Mazda dealer. It has a full service history and 14,500 miles. As of the past few months the air conditioning... -
Are Ford EcoBoost engines reliable? 21 Jan 2022 (Ask HJ)
I am planning to buy a car and getting confused between a Ford Focus 1.0 EcoBoost Zetec vs the Ford Fiesta EcoBoost 1.0 Zetec. Can you please advise as... -
Do I have any legal recourse against a garage that didn't disclose my car had been damaged? 14 Mar 2017 (Ask HJ)
I bought a MINI from an approved dealer 12 months ago, it was an ex demonstrator. It recently developed an issue with the air con. When I took it into... -
Is a £4000 repair bill acceptable for a 11 year old car? 10 Aug 2016 (Ask HJ)
I purchased a BMW 645i from a BMW main dealer in May 2005. It has been maintained by them ever since at the required intervals. Recently I have just had... -
Technical problem need advice 17 Feb 2013 (Ask HJ)
Our car, a Golf TD is having problems starting. It has an intermittent problem when some days it takes a few seconds to fire. On one occasion it wouldn't... -
Smokey BMW 320d 29 Sep 2012 (Ask HJ)
My diesel 320d started emitting white smoke suddenly one day. One mechanic told me to put diesel fuel injector cleaner in it and service the car. It solved... -
Starting issues with a 2004 Megane 12 Sep 2012 (Ask HJ)
I have been experiencing an intermittant starting problem with my Renault Megane II for several weeks now. I press the start button, the engine turns over... -
I was sold a Fiesta which had had a used engine fitted from a breaker's yard - what can I do? 4 Sep 2011 (Ask HJ)
In March we bought a 2007 Fiesta with 46,000 miles on the clock. It seemed ideal, but in August a coolant pipe burst and the engine overheated. It was... -
Fan drivers 25 Apr 2009 (Ask HJ)
I recently wrote to you about a buying experience at a large car showroom when my sister bought a 2003/03 BMW 320d SE. I recommended she get her local... -
Water pump failure on a used car - what are my rights? 14 Feb 2015 (Ask HJ)
I recently bought a 2007 MINI Cooper from a dealer with a three month warranty. Within a few weeks of ownership, the car suffered a water leak and I’ve... -
Could you publish my positive experiences with Warranty Direct? 30 Nov 2013 (Ask HJ)
We have had Warranty Direct cover on our Citroen C6 for two years now. During that time we have had cause to make, I think, three claims, the latest after... -
My Fiat Ducato camper broke down in France - is it the dealer's fault? 29 Jun 2013 (Ask HJ)
I bought my Fiat Ducato 2.3-litre campervan three years ago when it was two years old with just over 5000 miles on the clock. Last October we came back...