We have had Warranty Direct cover on our Citroen C6 for two years now. During that time we have had cause to make, I think, three claims, the latest after a major coolant fault whilst in France. On each occasion, we could not be more impressed by our dealings with Warranty Direct. Staff were always patient, courteous and highly efficient. Particularly impressive was the recording of information, which meant that respondents knew immediately who you were, what the problem was, when you last called and what was said and a time line for action. I was never made to feel that my call was anything but important or that attempts were being made to limit or evade responsibility. Each time the claim was addressed professionally, the allowable damage clearly explained to me and, if necessary, related to our policy and the final sum promptly despatched. We have nothing but praise for the company and its staff and would thoroughly recommend it to others.

We are very anxious that our experience should be more widely known and would be very happy for you to make use of these comments in any way you feel would be helpful. In addition, we would add that the service we received from the RAC European Assistance section was equally fantastic, from organising a garage to effect repairs, setting up a hire car and taxi to get me there, providing professional help in understanding the nature of the problem and negotiating the repair itself. They even persuaded the hire car company to return (reasonably promptly!) an unauthorised and unjustified extraction of funds from our credit card! I would suggest that in cases such as ours, you might like to consider a liaison with RAC rather than contacting the garage as is usual practice in UK.