My vehicle is being replaced after a non-fault write-off, but there a very few of this model available. Can I pay extra and upgrade?

After a long disjointed process my car was written off. The policy in my insurance states if the vehicle is less than one year old it will be replaced with a new similar make and model. Due to the current...

The dealer who sold me a vehicle with a broken engine won't replace it - what are my options?

I bought a 2011 Volkswagen Caravelle with the 180PS engine 10 weeks ago. Since owning, it has been burning oil at an alarming rate - way higher than Volkswagen consider acceptable. Fuel consumption has...

Do I have to accept a refund for a car that I want repaired?

Can I insist on a dealer repairing a car instead of refunding me? I bought a BMW i3 from a used car supermarket. It developed a major, complicated drive train fault on day one. The dealer and I agreed...

We bought a faulty 2006 BMW X3 - does the dealer need to refund us if he won't fix it?

We bought a 2006 BMW X3 six weeks ago. It recently lost power while my wife was driving and it whines when accelerating. I called the dealership where we got it from and then took it to them to look at....

A dealer manually cleared fault codes from a faulty car I purchased - does he now have to accept my refund request?

I purchased a 2007 Citroen C4 Picasso on December 1 2017. I quickly found the car would judder, hesitate on pulling away and cut out on me. I informed the garage of this, and they said that was normal...

Our fusebox caught on fire - do we have any recourse as we've only owned it five months?

We've owned a 2013 Volkswagen Passat for the past five months. This morning, while my wife was driving to work, she heard a crackle and thought it was the radio. Then smoke started to pour into the cabin...

I purchased a car with some minor faults - what are my rights?

I purchased a Citroen C4 Picasso on 10 August, it's three years old and had 21,000 on the clock. On arrival to my viewing and during the test drive I noticed a few things - one alloy was particularly badly...

Van engine has failed after ten months of sale - is the dealer liable for repair costs?

My friend bought a used 2012 plate Ford Transit for her business in September 2016 for £6000 from an independent trader. After 10 months of ownership the engine has blown and it will need a reconditioned...

I'm concerned about the gearbox in my recently purchased Ford - what should I do?

I recently purchased a 2014 Ford B-MAX through a main Ford dealer. However after reading reports about the auto box I am a little concerned. The car has done less than 3000 miles with no problems at all....