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My vehicle is being replaced after a non-fault write-off, but there a very few of this model available. Can I pay extra and upgrade?

After a long disjointed process my car was written off. The policy in my insurance states if the vehicle is less than one year old it will be replaced with a new similar make and model.

Due to the current Honda CR-V being replaced as we speak there are virtually no brand new stock left, despite the warning I gave to the insurance company who have passed this on to a vehicle replacement company. Can I request to pay the extra if I source an EX which is over 1k more over my original cars invoice price?

Asked on 11 October 2023 by Karl

Answered by David Ross
Given that your vehicle can no longer be replaced like-for-like, we would expect the vehicle replacement company to source the closest thing to it in terms of specification and price. They may be able to accommodate a change in specification if you are prepared to make an additional payment, but this is something you would need to raise with them directly as soon as possible. There is also the possibility that their terms and conditions prohibit this, but it is worth enquiring to see if it is possible.
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