I purchased a 2007 Citroen C4 Picasso on December 1 2017. I quickly found the car would judder, hesitate on pulling away and cut out on me. I informed the garage of this, and they said that was normal for an automatic. Two weeks after purchase I had a black box fitted for my insurance, this showed up three fault codes (P0115, P0170, P0171). I had a mechanic look at the car and he said there was no water in the header tank, he filled it up and said to contact the garage I had purchased it from. I let the garage know, they collected the car and kept it for a week. They returned the car and said there was no fault codes, I got my insurance company to check the black box and they said the faults were still there. Fast forward a week and another code showed up (P0597). I contacted my insurance to check on the other codes and they confirmed the codes were still on the car but the garage had manually removed them, leaving me with a faulty car - I have a report to confirm this.
So, I then emailed the company to reject the car and request a refund. They said they wanted the car back to have a look, I declined explaining the above to them, they declined to comment on the removal of the codes and said they would not refund but would repair or replace. Again I have declined and insisted on a refund. I have all the emails and sent letters by recorded delivery, outlining my intentions to take this to court, I am currently waiting on a reply. The SOGA is very clear on this matter so I'm confused as to why the garage is declining my request.