My dealer damaged my car, what can I do?

I left my car at a Kia dealer for around 4 weeks so they could replace EV motor and transmission under warranty. When I collected the car it had damage to the front bumper. I duly complained on the spot...

Can I claim for transporting a faulty car back to the dealer?

I recently bought a second hand car. It developed a fault after a few days and my garage says it is unroadworthy. The dealer is refusing to refund so I am making a small claim. Should I claim the cost...

Should I buy a used Lexus with a gap in the service history?

Should I buy a 2017 Lexus which has five Lexus dealer services in the record although there's a gap of 3 years? The car is being sold by a Lexus dealer.

DVLA sell notification was not completed, should I be concerned?

I recently exhanged my car with a major national dealer. The dealer insisted that I didn't need to do anything regards administration and they would take care of everything. I was aware that the seller...

New car reg

We finally have our new Lexus NX350 ready to be received very soon after waiting since Feb 2022! Given we’re one months away from September and we have been patiently waiting with multiple promises of...

I bought a car from a dealer which I have now discovered was stolen recovered - where do I stand?

I bought a car from a dealer and decided to sell it a year later only to find it had been stolen and recovered. I went back to the dealer he already knew this but didn't tell me this when I bought the...

Is having only one fog light an MoT failure?

I own a Ford Kuga Titanium PHEV and during its second service the Ford garage found that one of the lamps was not working and asked if I wanted to have the problem investigated at a cost of £105 (they...

I bought van and have discovered it has differing VIN numbers - where do I stand?

I bought a van a year ago with an MoT. I went to renew the MoT and was told that it has different VIN Numbers. Where do I stand to give it back?

I bought a car that was advertised as ULEZ compliant but turned out not to be - what can I do?

I recently purchase a vehicle which was sold as being ULEZ compliant. I asked the dealer to confirm this which they did in writing. On completion of the purchase I checked the V5 from which it is clear...

Should I reject a used car that has been awaiting repair for three weeks?

I purchased a used car from a dealer in November and from day one it has had a recurring intermittent fault, causing the car to enter limp mode. The dealer encouraged me to keep the car and they would...