NCB lost due to fraudulent insurance claim - what can I do?

In November 2013, my wife was involved in an accident, a fellow driver drove into the rearside of our car and as a result wrote our car off. We were given funds from our insurance company to replace the...

I've bought the wrong car - can I get a refund?

Last week I bought what I believed to be a Chrysler Grand Voyager from a dealer in Newcastle. I live in a remote area of Scotland so had to do my research and shopping online - with the proviso that I...

Faulty used car - how can I get the seller to pay for the repairs?

A few weeks ago I bought a used Skoda Yeti. We got off to a bad start after the purchase in finding the windscreen was badly scratched by previously defective wipers. We paid £199 for a new windscreen. After...

How do I fight a dishonest insurance claim?

A few weeks ago, whilst reversing out of a parking space at supermarket, my wheel slowly made light contact with the wheel of the car adjacent to me. There was no damage and a woman, who may have been...

Unfair parking ticket - should I fight it?

I have recently received a parking charge notice from a private car park claiming "payment not made in accordance with terms displayed on signage". We had paid the correct money for the time stated and...

Swirl flap failure on a recently purchased used car - what are my rights?

A month ago I bought an 56 plate 55,000 mile Chrysler 300 estate for £7000. The car went to limp home mode last week and the local garage diagnosed swirl flap motor failure but will not fix it. I returned...

Two serious faults within five months - Am I entitled to a replacement car?

I had a brand new Audi Q3 (2.0 TFSI, manual) delivered in January. Since then, it has had a new gearbox at 1000 miles due to a stiff gearstick and the discovery of swarf in the gearbox. And now last week...

Roof discolouration - is this a warranty item?

I have just bought a 2013 BMW 320D and after giving it a proper clean this weekend I have found a discoloured area about 12 by 6-inches in the centre of the roof. The car is silver in colour and the area...

Scam emails regarding parking - please warn others

I have received a scam email demanding money for parking on private land claiming to be sent from @justice.gov.uk, with threats of further consequences if not paid. It is clearly a scam but the elderly...

Bought a used Audi and discovered it needs £2k of work - what are my rights?

I paid a £500 deposit on an Audi A6 2.7 diesel Avant with 57,000 miles on the clock. I asked if the car could be taken to an Audi specialist nearby for a pre-purchase check, but they would not allow it...