Buying a new Golf Estate - who will carry out the warranty work?

Following your advice, I am trying to negotiate a great price for a new Volkswagen Golf Estate. My local dealer wants £19,115, including trade in, while another dealer (which is much further away) is asking...

Can I reject my used car?

I bought a 2010 Audi A8 last year, but have always felt that something was not quite right with it. The problems started under light acceleration, with a lag in power then a sudden surge. I initially put...

Faulty Renault Kangoo - should I be fixed under dealer warranty?

My elderly father bought a 2004 Renault Kangoo three months ago from a dealer. As part of the deal, he got three months warranty, but has had lots of problems with the car. Recently, the airbag light...

Steering malfunction on Ford S-Max - what are my rights?

I have a 2011 Ford S-Max that I purchased in April 2012 from a main dealership. Since July 2013 the car has been suffering with a "Steering Malfunction" message, which renders the car unusable. I have...

Buying a Vauxhall Insignia without warranty - how much discount should I ask for?

I have agreed a price with a private seller for a 2012 Vauxhall Insignia, but it now transpires that the manufacturer’s warranty has been invalidated as the first service has not been completed on time,...

Engine management problem with Golf at 36,000 miles

I purchased a 2009 Volkswagen Golf 1.4 TSi from an authorised dealership in 2012. The car had just 19,000 miles on the clock and was serviced regularly by them. Two weeks ago (at 36,000 miles) the engine...

Failed automatic transmission on 2004 C-Max - can I sue Ford?

Our 2004 Focus C Max has just had a terminal automatic transmission failure. The local garage (member of Good Garage Scheme) has confirmed it needs a new gearbox, at a cost of £2000-£3000. Does this model...

Sticking handbrake on nearly new car - should the dealer pay to fix it?

The handbrake on my daughter’s Volkswagen Polo has started to stick. The car is only 18 months old and the local dealer has said it’s caused by a build-up of brake dust in the handbrake system. The dealer...

Corrosion issues with Subaru Forester - what can I do?

My 2008 Subaru Forester has corrosion issues, but the dealer I bought the car from refuses to accept any liability. The dealer says the rust is due to untreated stone chips, which I refute. I bought the...

Suzuki Swift Sport clutch failure

I`m helping someone in dispute with Suzuki after a Swift Sport clutch failed at 4700 miles and 10 months. Is there is history of failures on this model?